Hardworking employee enthusiastic about persuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Sales Consultant/Leadership Team Member
Bolt Promotions
12.2023 - 06.2024
Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Generated increased sales revenue through effective lead generation efforts.
Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Established rapport with diverse groups of individuals during face-to-face conversations, earning trust and positive sentiment toward the organization's cause.
Practised training days with new Sales Consultants.
Administration Assistant
Wiser Environment LTD
07.2023 - 10.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Recorded expenses and maintained accounting records.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Au Pair
Louise Eccles
04.2023 - 07.2023
Assisted with light housekeeping duties as well as running errands.
Built positive and nurturing environments to support child social and emotional growth.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Built a great relationship with the parents due to frequent communication.
Childcare Assistant
Meadow Lane Nursery
06.2022 - 04.2023
Implemented daily routines and activities to stimulate and engage children.
Dispensed snacks and meals to children in accordance with nutritional guidelines.
Followed the Regio Emilia Approach in accordance to the nursery's beliefs on how the children develop physically and intellectually.
Maintained group discipline through positive reinforcement, behaviour modelling and collaboration with parents.
English Teacher Volunteer
Nam Du Tourist Office
05.2022 - 05.2022
Prepared and implemented lesson plans covering required course topics.
Collaborated with a Vietnamese teacher to help translate.
Developed innovative lesson plans to engage students in English language learning.
Supported student skill development in alignment with personal and academic goals.
Junior Supervisor
White Rabbit Projects At The Graduate Hotel
06.2021 - 03.2022
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties on the bar, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Upsold menu items to customers, driving up per sale revenues and maximising profits.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Helped management plan and serve bar menu exceeding customer expectations.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Food and Beverage Attendant
River Terrace Cafe
04.2018 - 06.2021
Greeted and seated guests to provide friendly and welcoming experience.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Engaged in suggestive selling and other sales techniques.
Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company
Executive Assistant to PMO Leadership Team/Project Coordinator at YAMAHA MOTOR SPORTSExecutive Assistant to PMO Leadership Team/Project Coordinator at YAMAHA MOTOR SPORTS
Executive VP Sales- Chief Customer Officer – Retail/ Executive Leadership Team Member at Dr. Praeger’s Sensible Foods, Inc.Executive VP Sales- Chief Customer Officer – Retail/ Executive Leadership Team Member at Dr. Praeger’s Sensible Foods, Inc.