Hi, I’m
LAUREN HORNBY
Mermaid Beach,Australia
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Offers strong inventory management, product packaging abilities and skilled in written and verbal communication. Brings related experience and dedication to meet production and quality goals and deadlines. To seek and maintain a full-time position that offers professional challenges.
Overview
10
years of professional experience
Work History
The Lean Chef Kitchen
Front of House Wait Staff Member
07.2024 - Current
Job overview
- Greet and seat customers, ensuring a welcoming and positive dining experience.
- Accurately take customer orders and process them for the kitchen staff.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals and drinks.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Assist with daily closing duties, including cleaning and breaking down tables.
Crystal Blue Yacht Charters - Michaela Klisch
Theming & Styling Team Member
03.2024 - Current
Job overview
- Set up and design of event locations for requested themes.
- Heavy lifting of hire equipment and decoration onto the Yacht for specified charters as instructed by manager.
- Fulfilled all required tasks quickly to maximize performance and appearance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crystal Blue Yacht Charters
Wait Staff & Bottle Girl
02.2024 - Current
Job overview
- Increased sales with upselling and recommendations of premium bottles or drink packages.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Supported team members during high-volume periods, demonstrating effective multitasking skills.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue's brand image.
Voyages Indigenous Tourism Australia
Warehouse Stock Controller
07.2023 - 12.2023
Job overview
- Freight handling.
- Processing and packaging orders daily for local stores.
- Working in timely and accurate manner to meet deadlines.
- Balancing invoices, data handling, daily reporting and importing to spreadsheets.
- Resolving queries from stores quickly and efficiently.
- Stock replenishment and inventory.
- Daily communication with purchasing team and maintaining healthy working relationships.
- Heavy lifting.
Voyages Indigenous Tourism Australia
Gallery Guide/Stock Controller
03.2023 - 07.2023
Job overview
- Daily running of gallery including opening and closure of store.
- End of day reporting, administration and data input.
- Establishing and maintaining working relationships with suppliers, fellow colleagues, and local artists.
- Remote working and living.
- Providing exceptional customer service and query resolving.
- End of month data handling.
- Guiding guests around gallery and educating them on varying artworks.
- Indigenous engagement, forming positive relationships with local community residents and carrying these interactions outside of working hours due to living in a small, remote resort.
Professional Paper Supplies Ltd
Finance Clerk
01.2018 - 01.2023
Job overview
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Facilitated smooth month-end closing processes by preparing necessary journal entries and account analyses.
- Managed vendor relationships effectively, negotiating payment terms that aligned with company objectives.
- Bank account reconciliation.
- Daily administration and filing of financial documentation.
- Supplier and customer account reconciliations.
- Preparation of regular billing reports, processing weekly payment runs, cash handling, customer query handling.
- Advanced Microsoft (Excel, Word, Office 365), Sage and Netsuite software.
- Collaborated with colleagues to resolve any discrepancies in financial records or reports.
- Ensured timely processing of invoices for accurate financial reporting.
Miller Food Services Ltd
Business Development Executive
01.2015 - 01.2018
Job overview
- Building clientele.
- Time management skills.
- Interpersonal communication.
- Data analysis.
- Project management.
- Goal-oriented.
- Communicated directly with customers to build strong business networks and relationships.
- Order processing.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Negotiation skills.
Education
Manor EC Secondary SchoolYorkshire, UK
GCSE Grade B in Maths, Science, and English
Archbishop of Holgate Sixth FormYorkshire, UK
Skills
- Customer Service & Communication
- Team Management
- Financial Accounting & Administration
- Efficiency & Organization
- Order Picking, Packaging, Shipping & Receiving
- Critical Thinking & Problem Solving
- Microsoft Office, Excel, Outlook, Netsuite, Opera
Languages
English
Personal Information
- Place of Birth: United Kingdom
- Date of Birth: 02/02/1995
- Nationality: British
- Driving License: Full QLD & UK
References
- Bradley Souey, Voyages Indigenous Tourism Australia, bradley.souey@voyages.com.au, 0402013999
- Michaela Klisch, Crystal Blue Yacht Charters, michaela@yotclub.com.au, 0408553534
- Tiahna Hargreaves, Crystal Blue Yacht Charters, tiahna@yotclub.com.au, 0421390704
Hobbies and Interests
- Animals
- Socializing
- Reading
- Learning
- Nature
Timeline
Front of House Wait Staff Member
The Lean Chef Kitchen
07.2024 - Current
Theming & Styling Team Member
Crystal Blue Yacht Charters - Michaela Klisch
03.2024 - Current
Wait Staff & Bottle Girl
Crystal Blue Yacht Charters
02.2024 - Current
Warehouse Stock Controller
Voyages Indigenous Tourism Australia
07.2023 - 12.2023
Gallery Guide/Stock Controller
Voyages Indigenous Tourism Australia
03.2023 - 07.2023
Finance Clerk
Professional Paper Supplies Ltd
01.2018 - 01.2023
Business Development Executive
Miller Food Services Ltd
01.2015 - 01.2018
Manor EC Secondary School
GCSE Grade B in Maths, Science, and English
Archbishop of Holgate Sixth Form
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