Lauren Horsler
Virginia ,South Australia
Summary
Results-driven and highly motivated individual seeking a challenging opportunity as a Correctional Officer in a dynamic correctional facility. Possessing a strong ability to quickly learn and adapt to new environments. Adept at following protocols, enforcing rules, and maintaining order within a structured setting. Known for exceptional communication and interpersonal skills, teamwork, and a keen attention to detail. Eager to leverage my strong work ethic and dedication to contribute effectively to the safety and rehabilitation goals of the correctional facility. Committed to undergoing comprehensive training to ensure a seamless integration into the role and the ability to perform duties with the utmost professionalism and integrity.
Overview
4
4
years of professional experience
Work History
Call Centre Representitive
Metropolitan Gas Plumbing Electrical
11.2023 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Team Leader
Super Car Sales Consultants
01.2023 - 11.2023
- Promoted high standards through personal examples to help each member understand expected behaviours and standards.
- Collected, arranged, and input information into database systems for reporting purposes.
- Built strong relationships with customers through positive attitude and attentive responses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed a large volume of customer bookings which included handling sensitive client data, and porting information to the relevant business area.
Customer Experience Manager
Eblen Subaru
07.2022 - 01.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Built relationships with customers and community to establish long-term business growth.
- Managed manual data entry tasks used for statistical analysis by peers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Consultant
2k Elevations
10.2020 - 07.2022
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly and at the lowest level.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Remained knowledgeable on latest products or service innovations and technological advancements through continuous training.
- Maintained a sense of urgency in answering customer questions and requests through email or voice message.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Administration Assistant
Altitude Advisory (Hub 39)
10.2019 - 12.2020
- Answering phone calls, delivering messages to staff and greeting visitors.
- Data collection and data entry to help identify areas of improvement within the department.
- Consulted with leadership to deliver suggested improvements to support growth and success.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- General clerical tasks involving filing, record keeping and managing shared exchange inboxes.
Education
Certificate III - Business And Administration
Auctus
Marden10.2020
Certificate III - Makeup And Beauty
TAFE Sa
Elizabeth, SA12.2019
Year 12 -
Gawler And District College
Gawler, SA12.2018
Skills
-Effective professional communication
-Active learning
-Strong interpersonal skills
-Team Work
-Highly driven and motivated
-Decision Making Skills
References
Joshua Foenander (Super Car Rides Supervisor) - 0412 521 760
Jaxxon Semmens (2K Elevations Coworker) - 0406 280 606
Matthew Orchard (Friend) - 0474 498 783
Michelle Horsler (Mother) - 0417 831 420
Timeline
Call Centre Representitive
Metropolitan Gas Plumbing Electrical
11.2023 - Current
Team Leader
Super Car Sales Consultants
01.2023 - 11.2023
Customer Experience Manager
Eblen Subaru
07.2022 - 01.2023
Sales Consultant
2k Elevations
10.2020 - 07.2022
Administration Assistant
Altitude Advisory (Hub 39)
10.2019 - 12.2020
Certificate III - Business And Administration
Auctus
Certificate III - Makeup And Beauty
TAFE Sa
Year 12 -
Gawler And District College
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