Lauren Hunt
Ironbank, Adelaide,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Liaison
Target
Adelaide, South Australia
04.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Small Business Owner
Myself
Adelaide, South Australia
04.2022 - Current
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Developed marketing campaigns to deliver messages to right audience.
- Met with service vendors or product suppliers to facilitate delivery.
- Designed detailed business plans to outline finances, goals and operations of company.
- Studied business laws to comply with legal and administrative requirements.
- Formed and sustained strategic relationships with clients.
Waitress, Kitchen Hand
Ruby's Organic Cafe
Adelaide, South Australia
05.2022 - 04.2023
- Delivering friendly service and knowledgeable assistance
- Working a flexible schedule and extra shifts to meet business needs
- Offering friendly and efficient service to customers
- Maintained energy and enthusiasm in a fast paced environment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Post / Parcel Processor
Lonsdale
Adelaide, South Australia
12.2021 - 01.2022
- Parcel collecting, sorting, allocation and logistics distribution.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Assisted in loading delivery trucks with prepared packages.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Determined shipping methods, routes or rates for materials to be shipped.
ECH / Volunteer
Adelaide SA
Adelaide, South Australia
01.2020 - 01.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Customer Service Cashier
Aldgate Chips, Aldgate
Adelaide, South Australia
01.2020 - 01.2021
- Multiple duties including customer service, order taking, food preparation, cleaning, buying supplies and other duties.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
Volunteer
Seeds Uniting Church, Adelaide SA
01.2018 - 01.2020
- Involved volunteering each Sunday, caring for children ages between 9 months old to 4 years old.
Education
Bachelor of Media and Communication - Marketing
Flinders University
Adelaide, SA01.2023
High School Diploma -
Concordia College
Highgate, SA12.2022
Cert III Vetamorphus -
Concordia College
01.2022
Skills
- Waitress/ Kitchen hand/ Server
- DCSI clearances
- Working With Children Check
- National Police Check 2021
- Aged Care
- Able to pick up new tasks with minimal training
- Able to work efficiently unsupervised & in a team environment
- Administrative Support
- Retail Sales Customer Service
- Adaptive Team Player
- Technical Support
- Retail Marketing
- Customer Support
- Point of Sale Systems
- Flexible Schedule
Websites
Timeline
Customer Service Liaison
Target
04.2023 - Current
Waitress, Kitchen Hand
Ruby's Organic Cafe
05.2022 - 04.2023
Small Business Owner
Myself
04.2022 - Current
Post / Parcel Processor
Lonsdale
12.2021 - 01.2022
ECH / Volunteer
Adelaide SA
01.2020 - 01.2022
Customer Service Cashier
Aldgate Chips, Aldgate
01.2020 - 01.2021
Volunteer
Seeds Uniting Church, Adelaide SA
01.2018 - 01.2020
Bachelor of Media and Communication - Marketing
Flinders University
High School Diploma -
Concordia College
Cert III Vetamorphus -
Concordia College
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