Lauren Jamieson
Aberfoyle Park,South Australia
Summary
Proven track record in case management and customer service excellence. Expert in effective claim processes and adept in MS Office, showcasing a positive attitude and decision-making skills. I pride myself on client satisfaction through detailed documentation and reporting, embodying a commitment to outstanding service delivery.
Overview
19
19
years of professional experience
Work History
Case Manager
TBA
Adelaide, SA
04.2023 - Current
- Professional phone and email contact with Members
- Prepare and send claims pack including paperwork and requirements
- Prepare submissions for the Insurer, checking minimum requirements
- Monitoring claim progress and touching base where required
- Checking requirements as a Trustee Delegate, ready to progress the claim to payment stage
- Progressing payments for Members, checking all details thoroughly
- Navigating multiple computer systems
Claims Manager
BT Financial Group
Adelaide, SA
01.2023 - 03.2023
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Handled Member contact with care
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
Claims Management Officer
Super SA
Adelaide, SA
06.2021 - 01.2023
- Wrote detailed claims reports in preparation for the Delegate decision
- Adhered to policy and professional standards
- Attended meetings and training sessions to improve skills and learn new policies and procedures.
- Professional letter, phone and email communication with Members
CMO
Bendigo Bank
Adelaide, SA
08.2018 - 05.2021
- Inbound and outbound collections and covid centre calls
- Professional email communication
- Navigating multiple bank systems
- Adhering to policy and procedures
Customer Service Representative
MyBudget
Adelaide, SA
06.2005 - 07.2018
- Handled customer requests and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Management duties from 2008-2013 - presenting at PD days, in meetings, taking escalated calls, training the team etc.
Promotional Brand Ambassador
Multiple Agencies
Adelaide, SA
06.2013 - 08.2014
- Worked at multiple venues including tour down under, clipsal 500 and Adelaide oval (football).
- Worked for brands such as cancer council, castrol edge, motor accident commission, Adelaide and Port Adelaide football clubs.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged and befriended customers to deliver a great overall experience.
Education
Rg146 - Superannuation
ASFA
Adelaide, SA06.2022
Debt Collection Certificate -
Business SA
2021
Cert IV In Customer Care And Contact -
Time Education And Training
2017
Cert IV In Finance And Morgage Broking -
MyFeng
2013
Diploma In Finance And Mortgate Broking -
MyFeng
2013
Diploma Of Management -
Open College
2012
Cert III In Business Admin -
Business SA
2006
Year 12 - High School
Aberfoyle Park High School
Aberfoyle Park, SA12.2002
Skills
- Case Management
- Effective claim processes
- Customer service experience
- MS Office and many other computer systems experience
- Email and Telephone Etiquette
- Case Management Tracking
- Documentation and Reporting
- Positive Attitude
- Decision-Making
Timeline
Case Manager
TBA
04.2023 - Current
Claims Manager
BT Financial Group
01.2023 - 03.2023
Claims Management Officer
Super SA
06.2021 - 01.2023
CMO
Bendigo Bank
08.2018 - 05.2021
Promotional Brand Ambassador
Multiple Agencies
06.2013 - 08.2014
Customer Service Representative
MyBudget
06.2005 - 07.2018
Rg146 - Superannuation
ASFA
Debt Collection Certificate -
Business SA
Cert IV In Customer Care And Contact -
Time Education And Training
Cert IV In Finance And Morgage Broking -
MyFeng
Diploma In Finance And Mortgate Broking -
MyFeng
Diploma Of Management -
Open College
Cert III In Business Admin -
Business SA
Year 12 - High School
Aberfoyle Park High School