LAUREN KENT

• Worked with colleagues to review, accept or deny new and renewal business.
• Collaborated with agents to gather necessary documentation and expedite underwriting processes.
• Maintained accurate records of underwriting decisions and their justifications in CHU's Systems (Stratatech).
• Conducted comprehensive risk assessments based on applicant profiles and historical data.
• Developed strong client relationships through effective communication and timely follow-ups.
• Identified potential areas for process improvement in underwriting workflows and procedures.
• Utilized diverse data tools and processes to analyze, interpret, and manage data.
• Served in an additional capacity as the Sydney Ambassador, which focuses on strengthening team connections and promoting inclusivity.
• Identified as Key Talent and received Living Our Values Award in 2024 for exemplary commitment to company principles and values.
• Achieved People First Award in 2025, recognising dedication to employee well-being, connection and inclusivity.
  

• First point of contact for over 70 clients nationwide.

• Managing clients' NDIS claims and disbursing funds to providers for services delivered.

• Efficiently managing and monitoring clients NDIS budgets, by working closely with our clients, their Support Coordinators, Allied Health services and the NDIS.

• Assist in managing a Team of over 50 Support Workers including Interviewing, onboarding procedures and administration, roster changes and scheduling, education and training, performance reviews and/or disciplinary actions.

• The creation and implementation of new policies and procedures.

• The creation and adaptation of existing education and training modules.

• Data Entry and creation of new client profiles.

• Filing and general office duties.

• Assist with marketing and future planning.

• Assist with IT and infrastructure.

• Events Management.

• First point of contact for over 70 Clients Nationwide.

• Managing clients NDIS claims and disbursing funds to providers for services delivered. • Efficiently managing and monitoring clients NDIS budgets, by working closely with our clients, their Support Coordinators, Allied Health services and the NDIS. • Assist in managing a Team of over 50 Support Workers including Interviewing, onboarding procedures and administration, roster changes and scheduling, education and training, performance reviews and/or disciplinary actions.

• The creation and implementation of new policies and procedures.

• The Creation and adaptation of existing education and training modules. • Data Entry and creation of new client profiles.

• Filing and general office duties.

• Assist with marketing and future planning.

• Assist with IT and infrastructure.

• Events Management.

• General management of reception and administration duties
• Management of all respite and permanent admissions, which includes tours, scheduling of admissions and room maintenance, cleaning etc.
• Data entry of all resident information including sensitive medical and financial information into care systems
• Marketing and advertising
• Maintaining website and social media platforms
• Help manage residents financial accounts
• Email correspondence
• Inbound customer inquiries
• Invoicing
• Assist with creating clinical and administrative procedures
• Assist in coordinating resident activities and events
• Assist in scheduling and roster changes
• Assist with IT issues and infrastructure
• Fundraising
• Filing

• Inbound phone inquiries
• Online customer inquiries
• Reception and administration
• Accounts Receivable/Payable and payroll
• Marketing and advertising
• Building and maintaining website and social media platforms
• Scheduling and final bookings of jobs
• Email correspondence
• Raising purchase orders
• All invoicing
• Filing