Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Kinnane

Bethania

Summary

I am a well-presented, highly motivated individual with an unrelenting goal to do well and exceed expectations. I have the ability to learn quickly, follow direction and work efficiently both independently and within a team. My consistent high performance and willingness to learn have been recognised through promotions within my organisation. I am honest, reliable and committed to contributing positively to any team and workplace culture.

Overview

11
11
years of professional experience

Work History

Senior Risk Coordinator & HR Support

Team Transport & Logstics
07.2023 - Current
  • Managed compliance, training gaps, and contractor performance reviews to meet risk and legal requirements.
  • Oversaw leave approvals, payroll queries, and ensured compliance with pay rates across all divisions.
  • Supported recruitment and onboarding, including job ads, interviews, engagement letters, and inductions.
  • Maintained accurate HR records and coordinated offboarding, policy updates, and safety communications.
  • Developed training materials and driver training documentation, ensuring allowances and pay rates were correctly applied.
  • Assisted with office equipment purchases, promotional items, and event planning.

Compliance Adminstrator

Team Transport & Logistics
09.2022 - 07.2023
  • Developed and implemented compliance policies to align with regulatory standards.
  • Conducted thorough audits to ensure adherence to compliance protocols and procedures.
  • Collaborated with cross-functional teams to identify compliance risks and propose mitigation strategies.
  • Trained staff on compliance regulations and internal policies to enhance understanding and accountability.
  • Conducted thorough investigations into potential violations, recommending corrective actions when necessary.
  • Successfully implemented and management IVMS projects including installations, audits, vendor coordination, internal reporting and driver engagement. Improving compliance, safety and driver satisfaction.

Team Member

Woolworths Supermarkets
04.2015 - 07.2023
  • Delivered friendly and efficient service across checkouts, self serve and smoke shop handling cash/EFT transactions and assisting with enquiries.
  • Managed stock tasks including restocking, planograms, order checks, stocktakes and resolving discrepancies.
  • Supervised up to 10 team members - delegated tasks, trained new staff, balanced tills, processed refunds and handled customer feedback.
  • Fulfilled online orders efficiently, sourced suitable substitutes, communicated with customers and coordinated with drivers.

Customer Service Administrator

Team Transport & Logistics
08.2021 - 09.2022
  • Received inbound calls, providing a high level of customer service and promptly resolving inquiries.
  • Booked deliveries accurately using TMS software, ensuring timely scheduling and tracking.
  • Acted as a dedicated customer liaison for a one of the company's most valued clients, managing daily transport needs and maintaining strong relationships.
  • Liaised with other customers via phone and email maintaining clear communication and support.


Workshop Adminstrator

Team Transport & Logistics
09.2020 - 08.2021
  • Coordinated service requests, ensuring timely resolution and customer satisfaction.
  • Streamlined administrative processes to enhance operational efficiency and reduce delays.
  • Managed scheduling for service appointments, optimizing resource allocation and workload balance.
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.

Junior Legal Secretary

Reichman Lawyers
05.2014 - 12.2014
  • Managed case files and maintained organized digital filing systems for efficient retrieval.
  • Assisted with billing processes, accurately tracking time entries and client expenses.
  • Transcribed legal documents and phone conversations.
  • Drafted legal documents and correspondence, ensuring compliance with relevant regulations.

Education

Certificate III - Business

Flexible Training Solutions
Brisbane, QLD
03-2023

Standard MHFA -

Mental Heath First Aid Australia
Brisbane, QLD
03-2025

HLTAID011 Provide First Aid -

PM Squared
Brisbane, QLD
08-2025

HLTAID009 Provide Cardiopulmonary Resuscitation -

PM Squared
Brisbane, QLD
08-2025

Community Auslan Introduction - AUSLAN

Deaf Services Queensland
Moorooka, QLD
11-2019

Senior Certificate -

Kingston CCSE
Kingston, QLD
11-2016

Skills

  • Compliance monitoring
  • Strong project management
  • Analytical and critical thinking
  • Data analysis
  • Organizational Skills
  • Event planning

Timeline

Senior Risk Coordinator & HR Support

Team Transport & Logstics
07.2023 - Current

Compliance Adminstrator

Team Transport & Logistics
09.2022 - 07.2023

Customer Service Administrator

Team Transport & Logistics
08.2021 - 09.2022

Workshop Adminstrator

Team Transport & Logistics
09.2020 - 08.2021

Team Member

Woolworths Supermarkets
04.2015 - 07.2023

Junior Legal Secretary

Reichman Lawyers
05.2014 - 12.2014

Certificate III - Business

Flexible Training Solutions

Standard MHFA -

Mental Heath First Aid Australia

HLTAID011 Provide First Aid -

PM Squared

HLTAID009 Provide Cardiopulmonary Resuscitation -

PM Squared

Community Auslan Introduction - AUSLAN

Deaf Services Queensland

Senior Certificate -

Kingston CCSE
Lauren Kinnane