Lauren Kinnane
Bethania
Summary
I am a well-presented, highly motivated individual with an unrelenting goal to do well and exceed expectations. I have the ability to learn quickly, follow direction and work efficiently both independently and within a team. My consistent high performance and willingness to learn have been recognised through promotions within my organisation. I am honest, reliable and committed to contributing positively to any team and workplace culture.
Overview
11
11
years of professional experience
Work History
Senior Risk Coordinator & HR Support
Team Transport & Logstics
07.2023 - Current
- Managed compliance, training gaps, and contractor performance reviews to meet risk and legal requirements.
- Oversaw leave approvals, payroll queries, and ensured compliance with pay rates across all divisions.
- Supported recruitment and onboarding, including job ads, interviews, engagement letters, and inductions.
- Maintained accurate HR records and coordinated offboarding, policy updates, and safety communications.
- Developed training materials and driver training documentation, ensuring allowances and pay rates were correctly applied.
- Assisted with office equipment purchases, promotional items, and event planning.
Compliance Adminstrator
Team Transport & Logistics
09.2022 - 07.2023
- Developed and implemented compliance policies to align with regulatory standards.
- Conducted thorough audits to ensure adherence to compliance protocols and procedures.
- Collaborated with cross-functional teams to identify compliance risks and propose mitigation strategies.
- Trained staff on compliance regulations and internal policies to enhance understanding and accountability.
- Conducted thorough investigations into potential violations, recommending corrective actions when necessary.
- Successfully implemented and management IVMS projects including installations, audits, vendor coordination, internal reporting and driver engagement. Improving compliance, safety and driver satisfaction.
Team Member
Woolworths Supermarkets
04.2015 - 07.2023
- Delivered friendly and efficient service across checkouts, self serve and smoke shop handling cash/EFT transactions and assisting with enquiries.
- Managed stock tasks including restocking, planograms, order checks, stocktakes and resolving discrepancies.
- Supervised up to 10 team members - delegated tasks, trained new staff, balanced tills, processed refunds and handled customer feedback.
- Fulfilled online orders efficiently, sourced suitable substitutes, communicated with customers and coordinated with drivers.
Customer Service Administrator
Team Transport & Logistics
08.2021 - 09.2022
- Received inbound calls, providing a high level of customer service and promptly resolving inquiries.
- Booked deliveries accurately using TMS software, ensuring timely scheduling and tracking.
- Acted as a dedicated customer liaison for a one of the company's most valued clients, managing daily transport needs and maintaining strong relationships.
- Liaised with other customers via phone and email maintaining clear communication and support.
Workshop Adminstrator
Team Transport & Logistics
09.2020 - 08.2021
- Coordinated service requests, ensuring timely resolution and customer satisfaction.
- Streamlined administrative processes to enhance operational efficiency and reduce delays.
- Managed scheduling for service appointments, optimizing resource allocation and workload balance.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
Junior Legal Secretary
Reichman Lawyers
05.2014 - 12.2014
- Managed case files and maintained organized digital filing systems for efficient retrieval.
- Assisted with billing processes, accurately tracking time entries and client expenses.
- Transcribed legal documents and phone conversations.
- Drafted legal documents and correspondence, ensuring compliance with relevant regulations.
Education
Certificate III - Business
Flexible Training Solutions
Brisbane, QLD03-2023
Standard MHFA -
Mental Heath First Aid Australia
Brisbane, QLD03-2025
HLTAID011 Provide First Aid -
PM Squared
Brisbane, QLD08-2025
HLTAID009 Provide Cardiopulmonary Resuscitation -
PM Squared
Brisbane, QLD08-2025
Community Auslan Introduction - AUSLAN
Deaf Services Queensland
Moorooka, QLD11-2019
Senior Certificate -
Kingston CCSE
Kingston, QLD11-2016
Skills
- Compliance monitoring
- Strong project management
- Analytical and critical thinking
- Data analysis
- Organizational Skills
- Event planning
Timeline
Senior Risk Coordinator & HR Support
Team Transport & Logstics
07.2023 - Current
Compliance Adminstrator
Team Transport & Logistics
09.2022 - 07.2023
Customer Service Administrator
Team Transport & Logistics
08.2021 - 09.2022
Workshop Adminstrator
Team Transport & Logistics
09.2020 - 08.2021
Team Member
Woolworths Supermarkets
04.2015 - 07.2023
Junior Legal Secretary
Reichman Lawyers
05.2014 - 12.2014
Certificate III - Business
Flexible Training Solutions
Standard MHFA -
Mental Heath First Aid Australia
HLTAID011 Provide First Aid -
PM Squared
HLTAID009 Provide Cardiopulmonary Resuscitation -
PM Squared
Community Auslan Introduction - AUSLAN
Deaf Services Queensland
Senior Certificate -
Kingston CCSE