Lauren Koch
Administration Expert
Yass
Summary
Experienced administration professional with a strong background in customer service, stakeholder engagement, scheduling, and process improvement in Commonwealth Government agencies and private sector operations. Known for excellent organizational skills, high attention to detail, and a proactive approach to supporting internal operations. Proven ability to manage competing priorities, streamline workflows, and deliver quality service to diverse stakeholders. Passionate about contributing to community-focused environments and creating efficient, people-oriented solutions.
Overview
9
9
years of professional experience
Work History
Compliance and Reporting Officer
Get First Aid (Event Medical Specialists)
06.2024 - Current
- Produce post-event reports and conduct data analysis to support continuous improvement.
- Oversee compliance and risk management activities for medical event operations.
- Coordinate staff training and professional development.
- Manage rostering and scheduling for a workforce of over 100 staff members.
- Support event management and coordinate emergency communications during operations.
- Implemented a CRM system to improve workflow efficiency and staff coordination.
- Updated and enforced HR policies and procedures to align with current legislation.
- Enhanced data systems and introduced automated data extraction processes to improve reporting accuracy.
Equestrian Business Manager
Black Range Equestrian
05.2016 - Current
- Manage day-to-day operations including horse care, land management, and facility upkeep.
- Oversee administrative functions such as customer service, payroll, invoicing, and bookkeeping.
- Liaise with veterinarians, farriers, and equine body workers to ensure high standards of horse welfare.
- Train horses and provide riding instruction to clients of various skill levels.
- Built the business from the ground up into a six-figure operation.
- Recognised as a trusted name in the local community for riding lessons and agistment services.
Fraud Control and Anti-Corruption Officer
Department of Foreign Affairs and Trade (DFAT)
04.2021 - 05.2024
- Supported case management and stakeholder coordination for investigations into fraud and misconduct.
- Maintained records and ensured procedural compliance with Australian Government Investigation Standards.
- Handled sensitive communications and managed data integrity across internal systems.
- Collaborated with internal/external contacts to follow up on leads and organise evidence workflows.
Investigation Support Officer, Receipt & Assessment, FCIB
Department of Defence
07.2018 - 04.2021
- Managed high-volume records processing and email communications.
- Delivered training and support for new staff and surge teams.
- Streamlined team procedures and created standard operating processes (SOPs).
- Recognised SME for Defence credit card fraud; contributed to key training materials and publications.
A/g Program Management Office Liaison, SPO Reform (CASG PMO)
Department of Defence
08.2020 - 02.2021
- Coordinated Change Leadership Training sessions and stakeholder engagement.
- Produced briefings, reports, and ministerial correspondence.
- Managed PMO communications and inbox, improving response workflows.
- Revised training materials to reflect COVID-related procedural changes.
Executive Officer, USFPI Branch
Department of Defence
12.2017 - 07.2018
- Managed cost modelling, internal communications, and SharePoint content.
- Edited procedures for clarity and compliance; improved email workflow.
- Created efficiencies in daily reporting and data structure.
Travel Processing Officer
Independent Parliamentary Expenses Authority (IPEA)
01.2016 - 12.2017
- Processed travel claims and provided advice to Parliamentarians and staff.
- Developed templates for consistent client communication.
- Selected for Change Leadership team and helped transition to electronic inboxes.
- Consistently exceeded processing KPIs and accuracy benchmarks.
Education
Diploma - Government Investigations
ACFEC
Canberra ACT 04.2001 -
Certificate IV - Government Investigations
ACFEC
Canberra ACT 04.2001 -
Skills
Records Management
Rostering & Scheduling
Customer Service
Process Improvement
Stakeholder Engagement
Legislative & Policy Interpretation
Team Support & Training
Data Analysis & Reporting
CRM & Case Management Systems
Compliance monitoring
Timeline
Compliance and Reporting Officer
Get First Aid (Event Medical Specialists)
06.2024 - Current
Fraud Control and Anti-Corruption Officer
Department of Foreign Affairs and Trade (DFAT)
04.2021 - 05.2024
A/g Program Management Office Liaison, SPO Reform (CASG PMO)
Department of Defence
08.2020 - 02.2021
Investigation Support Officer, Receipt & Assessment, FCIB
Department of Defence
07.2018 - 04.2021
Executive Officer, USFPI Branch
Department of Defence
12.2017 - 07.2018
Equestrian Business Manager
Black Range Equestrian
05.2016 - Current
Travel Processing Officer
Independent Parliamentary Expenses Authority (IPEA)
01.2016 - 12.2017
Diploma - Government Investigations
ACFEC
04.2001 -
Certificate IV - Government Investigations
ACFEC
04.2001 -