Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Lorkin

Huonville

Summary

My name is Lauren Lorkin and I am currently employed as a Store Manager at Woolworths.

I am an advocate for great customer service, and I believe I have the skills and abilities to be a great addition to your team.

My strengths lie within my values I hold close, not only professionally, but in my personal life respectively: I care deeply, I listen and learn and I do the right thing.

My role as a Store Manager has taught me these values and have become practices I strive towards everyday.

If I am lucky enough, I do believe these values will serve me well in your business: to shape a team to work well together, encourage each other to continually learn, grow and evolve and to create a culture amongst my team who truly cares for each other and their clients.

My peers and current leaders would all agree I am known for my passion for people.

I do not see myself as a Store Manager, I see myself as a people leader and this is what has made me successful throughout my 20 year career at Woolworths.

With 7 years of store management experience my role as a store manager makes me a direct responsibility for up to 200 team members, 8 department managers and thousands of customers daily.

I truly believe my success is driven by my ability to get my team engaged and to work as one. My vision for your business would be to build strong capability, team collaboration and ensure that the teams have a working development plan for them to grow as individuals and leaders.

I would do this through regular feedback and performance reviews.

I believe that having a current development plan at any level, is the key to not only an individual's success, but the success of the business also.

Although I have only ever worked in the supermarket industry, I know I demonstrate a strong work ethic with a willingness to learn.

In retail, we are constantly evolving to meet the ways our customers shop and create simpler initiatives to improve positive team experiences.

I am no stranger to change and I embrace it positively; because of this, I know that I am adaptable and will learn quickly. Finally, I know that building strong team foundations and a positive team morale work hand in hand with delivering great customer service.

I would love to get the opportunity to talk with you about how my agile leadership techniques could serve this role well and benefit your business focus.

Overview

20
20
years of professional experience

Work History

Store Manager

Woolworths Supermarket
01.2016 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Assistant Store Manager

Woolworths Supermarket
01.2013 - 01.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Service Deli Manager

Woolworths Supermarket
01.2008 - 01.2013
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inventoried food products and associated materials on weekly basis.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Team Member

Woolworths Supermarket
07.2003 - 01.2008
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

No Degree -

Kingston High School
Kingston, TAS
12.2001

Skills

  • Stockroom Management
  • Daily Store Activities
  • Inventory Audits
  • Workflow Schedules
  • Special Promotions Planning
  • Waste Management and Reduction
  • P&L Administration
  • Safety Enforcement
  • Retail Store Management
  • Strategic Business Initiatives

References

Nicolina Sutcliffe - 0400 166 677

Operations Excellence Coach, Woolworths Supermarkets 


Joshua Copplaman, - 0406 309 793

Store Manager, Woolworths Supermarkets 


Jarryd Buckley - 0449 254 101

Store Manager, Woolworths Supermarkets 

Timeline

Store Manager

Woolworths Supermarket
01.2016 - Current

Assistant Store Manager

Woolworths Supermarket
01.2013 - 01.2016

Service Deli Manager

Woolworths Supermarket
01.2008 - 01.2013

Team Member

Woolworths Supermarket
07.2003 - 01.2008

No Degree -

Kingston High School
Lauren Lorkin