Lauren Lo Surdo
Summary
I am a hardworking and passionate Health and Physical Education teacher, seeking casual or part time work whilst completing my education degree. I am currently working at a local high school in an Autism support unit where I am interested to further develop my expertise in special education if this is something your school offers. I am looking for some consistency, therefore part time is more desirable.
Overview
7
7
years of professional experience
Work History
Secondary/Special Education Teacher
NSW Department Of Education
02.2023 - Current
- Teaching stage 4 to 6 students across all KLAs
- Delivering effective and differentiated classroom instruction to range of neurodiverse students.
- Lesson planning and implementation using ILPs to inform learning outcomes, pedagogical knowledge and methods of support
- Ongoing collaboration with SSOs to learn more about students, evaluate teaching and learning strategies and improve practice.
- Working with students with moderate to severe autism to increase life skills.
- Empowering students to be actively involved in their own learning by providing choice
- Setting rules and guidelines to manage classroom and maintain discipline.
- Facilitating positive interactions and strong student rapport to support classroom engagement.
- Monitoring student progress to inform teachers, parents and school staff
- Modifying general education curriculum for special needs students using different instructional techniques and technologies.
Disability Support Worker
M.A.T Supporting inclusive communities
03.2023 - Current
- Providing one-to-one community access support to a non-verbal client and client with ASD
- Assisted clients with goal setting and mentoring, supporting independent progression and social skills.
- Assisting clients to develop meaningful life skills, e.g. catching public transport, grocery shopping, building relationships, practicing self-care.
- Transporting clients safely to social activities and appointments.
- Keeping clients engaged in social networks and communities for personal health and development.
Medical Receptionist
Southside Plastic Surgery
08.2021 - Current
- Managing phone calls and emails for all four Plastic Surgeons in our clinic, scheduling appointments and handling patient inquiries.
- Communicating with healthcare specialists and other medical professionals
- Organising paperwork for the office as well as diagnostic reports for surgeons to review
- Carrying out administrative duties, e.g filing, photocopying, and faxing
- Placing new supply orders, managed inventory and restocked office space
- Assisting with medical coding and billing tasks
- Preparing and processed patient referrals and pathology or specialist requests
- Helping patients complete necessary medical forms and documentation
- Obtaining payments from patients in person and over the phone
- Using Gentu software to manage the surgeons' schedules book appointments, save patient files and communicate with patients
- Liaising with staff from various hospitals to book and prepare for surgery
- Responding to patient needs with empathy and efficiency
Hospitality Worker
The Fraternity Club
10.2018 - 02.2023
- Delivering excellent customer service to support company reputation and customer satisfaction
- Working effectively as a team to manage a fast-paced environment
- Promoting club products and services
- Preparing coffee, wines, beers and mixed drinks to a high standard
- Serving food and beverages at weddings, parties and other formal functions of up to 500 guests
- Performing general cleaning by sweeping and mopping floors, washing dishes and taking out rubbish
- Reducing risks by maintaining a clean and organised work environment
- Training new staff members on proper customer service and hospitality policies
Customer Service Consultant
Peoplecare Health Insurance
08.2020 - 08.2021
- Using problem-solving and communication skills to overcome language barriers and assist members with their health and other general enquiries
- Working alongside Hospital and Medical Team to assist members to prepare for a hospital admission and/or treatment
- Using HAMBS software to access policy, take payments and make changes to client's cover
- Processing work using E5 software and meeting deadlines
- Working with Claims Team to follow up progress on member's claims, as well as liaising with direct billers to confirm member eligibility
- Carrying out confidentiality procedures
- Gained in-depth understanding of company products, systems and policies to give customers expert support
Bar and Gaming Attendant
Corrimal RSL
07.2018 - 10.2018
- Built and established positive relationships with customers, team members and supervisors.
- Taking orders and preparing beers, wines and mixed drinks
- Operating TAB and KENO facilities
- Cash and EFTPOS handling
- Bar cleaning and maintenance to ensure health and safety
Bartender
Wollongong Night Life
01.2018 - 06.2018
- Served high customer volumes during special events, nights, and weekends, whilst maintaining a kind and professional manner
- Taking orders and preparing beers, wines and mixed drinks
- Kept bar presentable and well-stocked to meet customer needs
- Upheld strict regulations for safe alcohol service and food safety
- Assisted with inventorying beverage stock and bar supplies
- Prepared garnishes by evenly slicing and pitting fruits
Campus Editor
Student Services Australia
03.2017 - 05.2017
- Involving 2 months temporary work as a UOW Campus Editor for Lost on Campus App
- Photographing and mapping locations of the University to assist students
- Prepared, rewrote, and edited pieces to improve readability and effectiveness
- Successfully met all weekly data targets
Education
Bachelor of Health And Physical Education - Education
The University of Wollongong
11.2024
Higher School Certificate -
Wollongong High School of The Performing Arts
01.2015
Skills
- Verbal and Non-verbal Communication
- Adaptability
- Leadership and collaboration
- Lesson Planning
- Differentiated instruction
- Classroom and Behaviour Management
- Motivating Students
- Strong initiative and willingness to learn
- Highly competent in operating computers and relevant software, eg Microsoft, Google Classroom
- Problem-solver
- IEP Implementation
- Knowledge in Autism
- Curriculum Adjustments
Accomplishments
- Conditional NESA Accreditation
- Anaphylaxis e-learning certificate
- Child Protection Awareness certificate
- Working With Children Check
- Pass on first attempt in both teacher literacy and numeracy testing (LANTITE)
- RSA & RCG certificate
- BarMax Bar Skills certificate
- Vittoria Coffee College certificate
Volunteer Experience
Youth Aware of Mental Health (YAM) Program Helper for Suicide Prevention Collaborative, 04/21 – 06/22
- Assisting in the delivery of an evidence-based mental health program across schools in the Illawarra & Shoalhaven region
- Facilitating discussion and role-play for students to build resilience and help seeking skills & strategies
Marketing Assistant at MMJ Business sales and acquisitions, 03/16
- Promoting services and products
- Working with the team to create a social media marketing strategy
- Carrying out administrative duties such as talking to clients, taking calls, filing and photocopying.
Student Representative Council Member at Wollongong High school of the Performing Arts, 01/13 - 11/15
- Running formal assemblies,
- Planning and hosting school and community events such as Big Breakfast and Big Arvo In
- Voted as Student Representative for 3 consecutive years
- Completed leadership and management training at a GRIP Leadership conference in 2014
Dance Teacher at NRG Studios Illawarra, 01/13 - 11/13
- Teaching dance to children 3-6 years old
- Leadership and creativity
- Team collaboration
- Hosting studio fundraisers at community events, e.g. bake sales and barbecues
References
- Sonia Taylor, Deputy Principal, Illawarra Sports High School | 0411 482 782
- Alison Viemero, PDHPE Teacher, Illawarra Sports High School | 0410 314 791
- Michael Torchia, Director of M.A.T Supporting Inclusive Communities | 0412 189 152
- Melissa Docherty, Former Practice Manager of Southside Plastic Surgery | 0428 855 685
Hobbies and Interests
- Health & Wellness
- Family
- Photography
- Interior design
- Community Involvement
- Sports
- Travel
Timeline
Disability Support Worker
M.A.T Supporting inclusive communities
03.2023 - Current
Secondary/Special Education Teacher
NSW Department Of Education
02.2023 - Current
Medical Receptionist
Southside Plastic Surgery
08.2021 - Current
Customer Service Consultant
Peoplecare Health Insurance
08.2020 - 08.2021
Hospitality Worker
The Fraternity Club
10.2018 - 02.2023
Bar and Gaming Attendant
Corrimal RSL
07.2018 - 10.2018
Bartender
Wollongong Night Life
01.2018 - 06.2018
Campus Editor
Student Services Australia
03.2017 - 05.2017
Bachelor of Health And Physical Education - Education
The University of Wollongong
Higher School Certificate -
Wollongong High School of The Performing Arts
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