Lauren Marino
Perth
Summary
Loyal, trusted with a proven track record at Bradbeers, excelling in customer service and staff management. Demonstrated ability to foster a welcoming atmosphere, effectively balancing front and back-of-house operations. Skilled in training and mentoring teams, with a strong focus on health and hygiene practices As well as customer experience. Achieved significant improvements in customer satisfaction and operational efficiency across multiple baristas and catering areas (Cafe/Restaurant)
Overview
15
15
years of professional experience
Work History
Supervisor - Barista & Catering
Bradbeers
06.2010 - 01.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Opened and closed store, following proper security measures.
- Managed cash register, handling transactions accurately and responsibly.
- Prepared a variety of coffee drinks beverages and food orders with attention to customer preferences.
Reference
Catering Manager
Marc Schlender
Marc.schlender@Bradbeers.com
Education
A Level English & Math -
Hounsdown Science Collage
Hampshire, England 06-2011
Skills
- Training and mentoring
- First Aid
- Staff management
- Customer service - NVQ
- RSA
- WHITE CARD
- Driving Licence
- Health & Hygiene Level 2
- Fire Warden
Timeline
Supervisor - Barista & Catering
Bradbeers
06.2010 - 01.2025
A Level English & Math -
Hounsdown Science Collage
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