Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Matthews

East Gosford

Summary

Highly motivated Psychology student with a strong background in customer service and team leadership, interested in furthering experience in a clinical setting. Skilled in communication and implementing a detail-oriented approach to operational tasks. Demonstrated ability to adapt to fast-paced environments and work collaboratively with others.

Overview

4
4

Years of customer service experience

1
1

Year of Barista experience

Work History

Café Attendant

San Churro
Erina
01.2023 - 09.2025
  • Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
  • Provided excellent customer service by being friendly, courteous and helpful at all times.
  • Managed multiple tasks simultaneously while maintaining focus on quality assurance.

Duty Manager

San Churro
Erina
09.2023 - 12.2024
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Collaborated with upper management to improve productivity of operations.

Customer Service Representative

Lovisa
Erina
01.2022 - 06.2022
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered customer inquiries via phone, email, and in-person communication.

Crew Member

McDonald's
Kincumber
11.2020 - 01.2022
  • Educated customers on menu items and product ingredients.
  • Maintained cleanliness and organisational standards to ensure impeccable presentation and safety.

Education

Bachelor of Psychology -

Macquarie University
Sydney, NSW
01-2026

Higher School Certificate -

St. Joseph's Catholic College
East Gosford
09-2022

Skills

  • Transaction management
  • Efficient multitasking
  • Customer inquiry resolution
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Effective communication

References

References available upon request.

Timeline

Duty Manager

San Churro
09.2023 - 12.2024

Café Attendant

San Churro
01.2023 - 09.2025

Customer Service Representative

Lovisa
01.2022 - 06.2022

Crew Member

McDonald's
11.2020 - 01.2022

Bachelor of Psychology -

Macquarie University

Higher School Certificate -

St. Joseph's Catholic College

Similar Profiles

CREATE PROFILE
Lauren Matthews