Lauren Matthews
East Gosford
Summary
Highly motivated Psychology student with a strong background in customer service and team leadership, interested in furthering experience in a clinical setting. Skilled in communication and implementing a detail-oriented approach to operational tasks. Demonstrated ability to adapt to fast-paced environments and work collaboratively with others.
Overview
5
5
years of professional experience
Work History
Café Attendant
San Churro
Erina
01.2023 - 09.2025
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Provided excellent customer service by being friendly, courteous and helpful at all times.
- Managed multiple tasks simultaneously while maintaining focus on quality assurance.
Duty Manager
San Churro
Erina
09.2023 - 12.2024
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Collaborated with upper management to improve productivity of operations.
Customer Service Representative
Lovisa
Erina
01.2022 - 06.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries via phone, email, and in-person communication.
Crew Member
McDonald's
Kincumber
11.2020 - 01.2022
- Educated customers on menu items and product ingredients.
- Maintained cleanliness and organisational standards to ensure impeccable presentation and safety.
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW01-2026
Higher School Certificate -
St. Joseph's Catholic College
East Gosford09-2022
Skills
- Transaction management
- Efficient multitasking
- Customer inquiry resolution
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Effective communication
References
References available upon request.
Timeline
Duty Manager
San Churro
09.2023 - 12.2024
Café Attendant
San Churro
01.2023 - 09.2025
Customer Service Representative
Lovisa
01.2022 - 06.2022
Crew Member
McDonald's
11.2020 - 01.2022
Bachelor of Psychology -
Macquarie University
Higher School Certificate -
St. Joseph's Catholic College
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