Lauren McFadyen
Melbourne,VIC
Summary
Results-driven professional specialising in customer service excellence and positive experience creation. Demonstrated ability to resolve issues efficiently while maintaining strong interpersonal relationships. Focused on enhancing customer satisfaction and supporting team objectives through dedicated service and proactive problem-solving.
Overview
17
17
years of professional experience
Work History
Registration Services Officer
VicRoads
Melbourne, Victoria
10.2008 - 05.2025
- Processed vehicle registration, licensing, and custom plate transactions in compliance with legislative and regulatory requirements.
- Maintained accurate records and upheld data integrity in accordance with privacy standards and authorisation protocols.
- Drafted and issued official correspondence to communicate clearly with customers and stakeholders.
- Developed strong working knowledge of internal systems, procedures, and business rules in a fast-paced, evolving environment.
- Delivered timely and accurate information across multiple service channels, resolving customer inquiries with professionalism and sound judgment.
- Conducted data integrity checks to ensure compliance with policies, procedures, and transaction accuracy.
- Championed innovation and continuous improvement by adapting to new processes and supporting efficiency-driven initiatives.
- Contributed as a collaborative team member, helping achieve team objectives and implementing operational improvements.
- Demonstrated proven capabilities in customer service, compliance management, and operational excellence.
Food and Beverage & Gaming Attendant
Fountain Gate Hotel
Narre Warren , Victoria
03.2024 - Current
- Delivered exceptional food and beverage service in high-volume hospitality settings, ensuring guest satisfaction through prompt, friendly, and attentive service.
- Accurately processed orders and operated POS systems for efficient transaction handling and payment processing.
- Demonstrated strong product knowledge, including menu items, dietary requirements, and beverage pairings, to enhance the guest experience.
- Assisted patrons with gaming machines, TAB, and KENO, ensuring compliance with Responsible Gambling and RSA regulations.
- Monitored gaming areas to promote safe and responsible play, reporting faults or suspicious activity as required.
- Processed cash transactions accurately, ensuring efficiency and security in all financial exchanges.
- Assisted customers with ATM cash-out services, providing guidance and troubleshooting support as needed.
Golf Club Bar Attendant / Waitress
Churchill Waverley Golf Club
Rowville , Victoria
07.2022 - Current
- Provided high-quality food and beverage service to members and guests in a relaxed yet professional golf club environment.
- Prepared and served alcoholic and non-alcoholic beverages, ensuring compliance with RSA regulations and club standards.
- Took food and drink orders accurately, delivered meals promptly, and ensured a welcoming and attentive dining experience.
- Maintained cleanliness and presentation of bar and dining areas, including restocking supplies and setting up for service.
- Operated POS systems to process transactions efficiently, handled cash and EFTPOS payments, and balanced tills.
- Assisted with club events, functions, and member promotions, supporting smooth service and guest satisfaction.
- Built rapport with regular patrons and upheld the club’s values of hospitality, discretion, and professionalism.
- Adapted to rotating shifts, including weekends and public holidays, while maintaining a positive and team-oriented attitude.
Education
High School Diploma -
Lyndale Secondary College
Dandenong, Victoria12-1997
Skills
- Data integrity and risk assessment
- Attention to detail
- Problem solving and analytical skills
- Time management and adaptability
- Conflict resolution and investigation management
- Effective communication
Affiliations
Enthusiastic about mountain bike riding and skateboarding, embracing the thrill of the outdoors and staying active. Passionate about travel, with a love for discovering new cultures, cuisines, and experiences. A genuine appreciation for food and wine, always eager to explore local dining scenes.
Custom
References available upon request.
Timeline
Food and Beverage & Gaming Attendant
Fountain Gate Hotel
03.2024 - Current
Golf Club Bar Attendant / Waitress
Churchill Waverley Golf Club
07.2022 - Current
Registration Services Officer
VicRoads
10.2008 - 05.2025
High School Diploma -
Lyndale Secondary College
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