Lauren Mcintosh
Newcastle
Summary
Upbeat and reliable detail-oriented team player with strong organizational and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Noah’s On The Beach
03.2024 - Current
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Food and Beverage Attendant
Noah’s On The Beach
01.2024 - 03.2024
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Bartender
Crinitis
08.2022 - 01.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained impeccably clean, attractive and well-stocked bar area.
Waitress
Crinitis Kotara
01.2022 - 08.2022
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
IGA Supermarket
02.2021 - 12.2021
- Tallied cash drawer at beginning and end of each work shift.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Education
Certificate IV Graphic Design
TAFE
Newcastle, NSW07.2023
Diploma in Visual Arts
TAFE Hunter Street Campus
Newcastle, NSW12.2022
High School Diploma -
Kotara High School
Adamstown, NSW12.2021
Skills
- À la carte Experienced
- Custom Drink Preparation
- Classic Cocktails
- Beer And Wine Knowledge
- Hospitality Service Expertise
- Liquor Law Compliance
- New Hire Training
- Money handling
Certification
- RSA ~Responsible service of alcohol
- Drivers license
Timeline
Food and Beverage Supervisor
Noah’s On The Beach
03.2024 - Current
Food and Beverage Attendant
Noah’s On The Beach
01.2024 - 03.2024
Bartender
Crinitis
08.2022 - 01.2024
Waitress
Crinitis Kotara
01.2022 - 08.2022
Cashier
IGA Supermarket
02.2021 - 12.2021
Certificate IV Graphic Design
TAFE
Diploma in Visual Arts
TAFE Hunter Street Campus
High School Diploma -
Kotara High School
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