Lauren Mckeough
Kariong,N.S.W
Summary
Strong communicator with excellent organisational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
NSW Customer Service and State Assistant
BCMC Safety Solutions
01.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered upward of 40+ incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Head Scheduler
BCMC Safety Solutions
01.2023 - Current
Receptionist
Mooney Mooney Club
10.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Team Leader
Mooney Mooney Club
08.2019 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 10 members while providing exceptional customer service.
- Assisted manager with new hire processing and existing training programs.
Disability Support Worker
Youth Connections
10.2021 - 01.2022
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
Skills
- Call Answering and Routing
- Computer Proficiency
- Visitor and Customer Relations
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Appointment Confirmation
- Billing and Payment Processing
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Relationship Building
- Workload Management
References
Simone Ziems
0450 544 169
Andrew Allport
0499 995 890
Timeline
NSW Customer Service and State Assistant
BCMC Safety Solutions
01.2023 - Current
Head Scheduler
BCMC Safety Solutions
01.2023 - Current
Disability Support Worker
Youth Connections
10.2021 - 01.2022
Receptionist
Mooney Mooney Club
10.2019 - Current
Team Leader
Mooney Mooney Club
08.2019 - Current
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