Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lauren Mckern

Warrawong,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Conscientious customer server with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Motivated customer server experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all systems. Effective at operating within all regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

McDonald’s
Dapto, Nsw
06.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Assistant Nurse

Illawarra Medical Services
Berkeley, NSW
01.2021 - 03.2022
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.

Education

Year 12 Certificate -

Illawarra Sports High School
Berkeley, NSW
09.2022

Skills

  • Upselling Products and Services
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Timeline

Assistant Nurse

Illawarra Medical Services
01.2021 - 03.2022

Customer Service Representative

McDonald’s
06.2019 - Current

Year 12 Certificate -

Illawarra Sports High School
Lauren Mckern