Lauren McLoughlin
Purchasing Officer
Toowoomba,QLD
Summary
Organised, solution focused, and driven professional, with 14 years’ experience in the private and public sectors, hospitality, and tourism industries. Demonstrated experience dealing with diverse stakeholders, working directly with Executive Management Committees, support staff and external stakeholders. Significant experience in customer service roles, providing training, skilled in arranging all forms of procurement, receipting and reconciling, ordering of relevant products and equipment, booking training, organising travel itineraries, and handling of complex workloads. Known for meeting deadlines, producing high-quality work with high attention to detail and excellent time management skills, with the ability to deliver excellent work in a fast paced and demanding work environment.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Purchasing Officer
Ventia
01.2022 - Current
- Negotiated policies and contracts with numerous vendors to achieve optimal pricing and consistent availability.
- Managed procurement for 14 mining camps & villages, and previously 9 mineral rigs.
- Used SAP, Ariba and Jamix to authorise and monitor purchase orders and consumables.
- Performed monthly reconciliation of open purchasing orders.
- Created purchase orders, delivery, and invoicing for products and services reflecting contractual guidelines and regulations.
Claims Manager
Suncorp
04.2022 - 07.2022
- Gathered sensitive information to update customer profiles and help with claim process.
- Managed up to 15 claims at once while maintaining documentation and relaying information to customers in a timely manner while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Identified insurance coverage limitations with thorough examinations of claims documentation, PDS information, and related records.
- Determined proper course of action and next steps ensuring customers are informed of this information.
- Stayed current on regulations to continue delivering precise service and support.
Member Experience Officer
Heritage Bank
01.2020 - 01.2022
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Managed up to 65 incoming calls on a daily basis, ensuring all customers needs are fulfilled to the best of my abilities.
- Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Trained new staff on customer service, processes and procedures.
Travel Consultant
Flight Centre
01.2019 - 01.2020
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Followed up with customers to increase customer service with travel plans.
Customer Value Specialist
Suncorp
01.2015 - 01.2018
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed up to 40 incoming calls on daily basis, ensuring all customers needs are fulfilled to the best of my abilities.
- Trained new staff on customer service, processes and procedures.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Education
First Aid and CPR -
St John Ambulance Australia
Toowoomba, QLD 03.2023 - Current
Certificate III in Travel And Tourism - Tourism And Travel Management
Institute of Training And Further Education
Toowoomba, QLD 02.2020 - 11.2024
High School Diploma -
Harristown State High School
Toowoomba, QLD 01.2009 - 12.2009
Skills
Contract Administration
undefinedReferences
- Taylah Rasmussen, Ventia, Project Manager, 0477 997 88
- Kath Grandison, Previous Flight Centre Team Leader, 0412 933 459
- Skye Mahan, Previous Suncorp Leader, 0407 599 343
- Brett McMahon, Heritage Bank Team Leader, 0407 347 666
- Laurel Blattman, Flight Centre Travel Consultant, 0424 006 666
Timeline
First Aid and CPR -
St John Ambulance Australia
03.2023 - Current
Claims Manager
Suncorp
04.2022 - 07.2022
Purchasing Officer
Ventia
01.2022 - Current
Certificate III in Travel And Tourism - Tourism And Travel Management
Institute of Training And Further Education
02.2020 - 11.2024
Member Experience Officer
Heritage Bank
01.2020 - 01.2022
Travel Consultant
Flight Centre
01.2019 - 01.2020
Customer Value Specialist
Suncorp
01.2015 - 01.2018
High School Diploma -
Harristown State High School
01.2009 - 12.2009
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