Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies & Interests
Work Availability
Timeline
BusinessAnalyst
Lauren Menagé

Lauren Menagé

Summary

Key responsibilities in a customer-facing environment for over sixteen years include supporting customers and staff whilst ensuring the commercial success of the business, training, managing and supervising staff, responding to/managing online and face-to-face enquiries, organising meetings, assisting management, management of Social Networks, and visual merchandising. Well regarded and sought after by former employers. Experience working with a diverse range of people both internal and external.

Overview

16
16
years of professional experience

Work History

Client Liaison Officer

MyHome Care (Home Care Provider)
06.2021 - 03.2023
  • Conducting face-to-face and over-the-phone/Zoom holistic health assessments including risk assessment with older adults & and their families
  • Assisting clients with completing legal contracts and other formal paperwork
  • Managing/navigating client database and keeping records up to date
  • Creating unique, person-centered care plans for each client & their family/caregivers
  • Working as part of tight-knit teams whilst working remotely
  • Training/mentoring new staff.

Store Manager, IT Support, Advertising & Social Media Management

GASCOIGNE LEATHER CENTRE
02.2016 - 06.2021
  • Assisting clients with designing custom-made furniture and meeting interior design requirements
  • Management of client payments, general admin, appointments and enquiries
  • Frequent phone and email communication
  • Key staff member in charge of conflict resolution and communication between staff
  • Visual Merchandising
  • Opening/closing showrooms
  • Working as part of a team and independently
  • Managing social networking applications
  • Photographer for all advertising and social media projects.

Student Mentor – Casual Volunteer Work

ED CONNECT
07.2020 - 12.2020
  • Supportive role model to high school-age students
  • Supporting students with mental health concerns and general well-being
  • Assisting with learning difficulties and coursework.

Sales Consultant

WALLCANDY WALLPAPER
10.2015 - 02.2016
  • Opening and closing, creating invoices, processing client orders, booking appointments, assisting clients with wallpaper selections and offering design advice for homes and businesses
  • Other tasks include visual merchandising, cleaning/organising of showroom
  • Working as a team and independently.

Business Owner

RETROBELLA HOME & GIFTWARES
04.2014 - 09.2015
  • Purchasing/collection of stock, furniture restoration, customer deliveries, visual merchandising, business admin, management of social networks, assisting customers, booking appointments etc.

Sales Assistant/Visual Merchandiser (Part-time/casual)

WILD CARDS & GIFTS
12.2013 - 04.2014
  • Customer Service, Visual Merchandising, Opening and Closing including Key Holding and Banking, Training and Supervision of staff, and general cleaning.

Sales Assistant (Part time/Casual)

SNOWGUM (MDS)
08.2012 - 12.2013
  • Customer Service, Visual Merchandising, Opening and Closing including Key Holding and Banking, training and supervision of staff, general cleaning and clearance store operations

Sales Assistant/Visual Merchandiser (Part-time/casual)

WILD CARDS & GIFTS
08.2007 - 08.2012

Education

Bachelor of Science in Psychology -

Curtin University

Bachelor of Arts in Psychology and Counselling -

Edith Cowan University
06.2021

University Preparation/Bridging Course -

Edith Cowan University
02.2010

High School Diploma -

Penrhos College
Como, WA
01.2009

Skills

  • Creativity and Innovation
  • Team Collaboration (also work well unsupervised and have often worked alone)
  • Verbal and written communication: Substantial face-to-face customer experience Interviewing, counselling and conflict resolution Selected to train new staff
  • Computer Assistance
  • Administrative Support
  • Database Management
  • Genuine warm personality and well-presented
  • Flexible in relation to hours worked

Accomplishments

  • Returning to study and achieving High Distinctions whilst working full-time
  • Written work utilised as the Standard Example to train staff.
  • Consistent positive feedback from clients and colleagues
  • Took on the role of Advertising & Social Media Manager as well as Tech Support at Gascoigne Leather Centre without professional training, in a workplace where most staff had limited computer literacy. Mentored colleagues to build computer skills.
  • Owning & operating an Antique Furniture & Homewares business in 2014 to 2015.
  • Awards in Art in Design.

References

Excellent referees are available upon request.

Hobbies & Interests

Poetry, Creative Writing, Philosophy, Anthropology, Photography, Art & Design, Antiques, Film, Psychology, People, Interior Design, Camping/Hiking, Ariel Acrobatics and Yoga. Travelled widely within Australia and overseas (US, Europe, Asia & South Pacific).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Liaison Officer

MyHome Care (Home Care Provider)
06.2021 - 03.2023

Student Mentor – Casual Volunteer Work

ED CONNECT
07.2020 - 12.2020

Store Manager, IT Support, Advertising & Social Media Management

GASCOIGNE LEATHER CENTRE
02.2016 - 06.2021

Sales Consultant

WALLCANDY WALLPAPER
10.2015 - 02.2016

Business Owner

RETROBELLA HOME & GIFTWARES
04.2014 - 09.2015

Sales Assistant/Visual Merchandiser (Part-time/casual)

WILD CARDS & GIFTS
12.2013 - 04.2014

Sales Assistant (Part time/Casual)

SNOWGUM (MDS)
08.2012 - 12.2013

Sales Assistant/Visual Merchandiser (Part-time/casual)

WILD CARDS & GIFTS
08.2007 - 08.2012

Bachelor of Science in Psychology -

Curtin University

Bachelor of Arts in Psychology and Counselling -

Edith Cowan University

University Preparation/Bridging Course -

Edith Cowan University

High School Diploma -

Penrhos College
Lauren Menagé