Lauren Mernik

• Answered general marketing department inquiries by email, phone, and mail.
• Developed visually engaging marketing materials to support product launches and promotions.
• Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
• Planned and executed internal and external marketing events.
• Tracked and reported on marketing campaign responses.
• Created engaging brochures and flyers to use for promotional materials and distribution.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

• Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
• Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
• Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
• Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
• Supervised hiring processes and vendor relationships to maintain smooth operations for company.
• Negotiated favourable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
• Oversaw corporate events designed to connect and support employees at work and outside of work.
• Organised corporate events such as conferences and workshops that fostered professional development among staff members.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

AWARD - 2017 John Pace Memorial Award

Awarded for a very strong work ethic, being team focused, working with the highest integrity and displaying a 'can do' attitude. (Peer-voted award).

• To serve as the front desk ambassador and be the key hub for the office.
• Using extraordinary organisational skills to keep the office on track, while having high energy and enthusiasm putting smiles on our clients' faces.
• Reporting to the CEO and General Manager, having a professional approach that reflects the positive culture of the company.
• Daily administrative operations: answering phones, making appointments, preparing/mailing information, detailed processing of financial reports, filing, client correspondence, mail distribution, time sensitive administrative responsibilities and other miscellaneous clerical tasks.
• Provide ongoing support to Accounts Payable/Receivable Manager and Senior Administration Manager.
• Manage client files and information.
• Maintain relationships with service vendors (office equipment/services and computers).
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• IT troubleshooting support for office personnel.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Accounts Payable / Accounts Receivable.
• Weekly processing and payment of vendor invoices.
• Entering client checks in bookkeeping and invoicing software programs; preparing weekly deposits.
• Preparation and processing of monthly financial planning and tax billing.
• Preparation of weekly and month-end financial data reports.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Supporting role to an Account Executive with opportunities to implement new or renewed insurance programs for a client
• Provide client claims services, place client insurances and prove administrative support equating to working with others to achieve objectives.
• Desire to learn and using strong communication skills, with experience in Winbeat Broking systems and Sunrise processing.
• Responding to enquiries and requests from clients and prospective clients.
• Acquire and collate information from clients to ensure their current insurance needs are fully met.
• Preparation of quotation and placing slips for insurers, presenting recommendation and options to clients with supervision.
• Process, track and ensure timely settlement of client's insurance claims.
• Invoice clients and ensure collection of premiums.
• Ability to liaise with Underwriters and client to negotiate ideal outcomes.
• Continuously develop and maintain appropriate knowledge of the market and insurance products is a necessity.
• Ensuring compliance with all relevant and statutory and industry requirements and codes.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Co-ordinate meetings and organise catering; monitor and maintain office equipment, control inventory
• To provide outstanding customer service to clients in a timely and professional manner.
• Assist in the Accounts Department, completing monthly reconciliations, cash receipting payments and completing Underwriter and Associate payments.
• Complete processing of policy renewals, endorsements and follow up of outstanding debtors for office accounts.

• Provide sales and administrative support to the Licensing Sales Solutions Team to achieve financial targets
• Ability to write clear and concise reports ‐compilation of daily and end of month financial reporting; sales forecasting and back order management – responding to logistics and warehouse issues in a timely manner and quoting software licensing
• Developing and maintaining close working relationships with internal clients and external stakeholders Ensure quality customer service; resulting in long terms strategic customer relationships that exceed customer expectations
• Actively contribute to attain the goals of the Licensing Team, acting as a point of contact for invoicing and payment issues and assist in the management of debtors to achieve company debtor targets
• Promote and encourage excellence in processes and delivery with the Licensing Team
• To have a sense of urgency, professionalism, attention to detail and dedication to continuous improvement
• Management of software maintenance renewals; quoting, correspondence and follow up to keep the ongoing annuity business of the Licensing Team
• Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
• Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
• Effective negotiation and problem resolving skills to achieve win/win situation
• Ability to deal with IT distributors, vendors and suppliers – ability to use knowledge about specific software manufactures i.e Microsoft and Adobe

• Conduct introductory client consultation
• Respond to email and telephone enquiries about Hypoxi treatments
• Take telephone bookings for appointments and answering the phones generally
• Conduct assessments of clients, including measurements and set the program, ensuring all pre‐treatment forms and disclaimers have been provided, completed and signed
• Maintain a high standard of cleanliness of all machines and studio
• Maintain files of all client paperwork, keeping and updating a databases of retail clients & of interested clients/enquiries, nationwide
• Handle payments and cash – ensuring the correct receipting process is followed and develop marketing initiatives/strategies focused on increasing awareness

• Coordinated and liaise with the Institute and Lifestyle Fitness employees regarding all administrative tasks
• Provide a high level of customer service in a professional and relatable manner with staff, members and students
• Create business documentations and reports regarding daily KPI's and ongoing profit takings of the companies
• Daily cash handling, banking and maintenance of the front reception desk areas
• Customer relation skills used when problem solving membership requests (i.e
• Cancellation & suspension requests, debtor follow up and member financial account management)
• Student enquiries addressed on a daily basis and organisation of paperwork regarding enrolments, government funding, transfers/deferments, payments and course paperwork
• Communication with all campuses to coordinate class orientation days, timetabling and student enquiries Management and maintenance of stock levels for the Institute & Lifestyle Fitness centre placing orders on a weekly/monthly basis requires completing of invoices, postal duties, and petty cash reconciliations
• Answering of telephones, communication through email correspondence
• Daily reporting through use of the companies online portal