Lauren Miles
Canberra
Summary
Experienced with facilitating classroom activities and supporting student learning. Utilises effective communication and organisational skills to assist lead educators. Knowledge of creating supportive and engaging learning environment.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress/ bartender
Oh No! Manuka
08.2023 - Current
- Guiding/ training new staff members, requires patience and understanding.
- Effective communication between customer and colleagues.
- Resolving any issues that may arise during customer service.
Assistant educator
Possum Magic Childcare
02.2024 - 03.2025
- Guiding children through group, or individual activities.
- Fostering an environment that supports children's growth and development.
- Collaborating with families and colleagues to provide additional support for children with behavioural concerns.
- Managing conflicts between children, taking an empathic approach and using active listening to ensure all aspects of the conflict is addressed.
Bartender
Ovolo Nishi – Monster Bar and Kitchen
01.2022 - 06.2023
- Making and serving non-alcoholic and alcoholic beverages
- Prepping pre-batches for the cocktails; as well as serving coffees and teas
- Working effectively with colleagues during high stressful situations
Hellenic Club
04.2021 - 12.2021
- I have both bartending and barista experience
- Experience in a busy and high stress environment
- Customer oriented workplace
- Working with colleagues, helping each other where we can and solving any problems that may occur
Four Winds Winery
08.2019 - 03.2020
- At Four Winds Winery is where I developed the skills to communicate and problem solve with a range of my colleges; helping each other with customers and maintaining the environment for the winery, making pizzas, managing orders, cleaning the restaurant, and delivering food to customers
Receptionist
French Language School
08.2018 - 08.2019
- Working in an office as my first job has provided me the skills in understanding how a business operates
- Scanning the office documents
- Working with customers
- Organising classes for clients
- Working effectively with my colleagues
- Organising and sorting of emails
Education
Bachelor of Science - Psychology
University of Canberra
Bruce, ACT11-2025
High School Diploma -
St Clare's College
Canberra, ACT12-2020
Skills
- Dispute Management
- Empathetic
- Performance improvement
- Team collaboration
- Decision-making
Certification
WWVPC
First Aid Certificate
RSA
Timeline
Assistant educator
Possum Magic Childcare
02.2024 - 03.2025
Waitress/ bartender
Oh No! Manuka
08.2023 - Current
Bartender
Ovolo Nishi – Monster Bar and Kitchen
01.2022 - 06.2023
Hellenic Club
04.2021 - 12.2021
Four Winds Winery
08.2019 - 03.2020
Receptionist
French Language School
08.2018 - 08.2019
Bachelor of Science - Psychology
University of Canberra
High School Diploma -
St Clare's College
Similar Profiles
Shikha SainiShikha Saini
Sales Administration at LJ Hooker ManukaSales Administration at LJ Hooker Manuka
Isaac FrearIsaac Frear
Beekeeper at Manuka HealthBeekeeper at Manuka Health
Cathleen ParkCathleen Park
Veterinary Nurse at Manuka Veterinary HospitalVeterinary Nurse at Manuka Veterinary Hospital