Lauren Murfet
Mandurah,WA
Summary
Dynamic leader with a proven track record at Mandurah Offshore Fishing and Sailing Club, enhancing customer satisfaction and optimizing operations. Skilled in food and beverage operations and adept at team building, I've successfully implemented innovative menu developments and cost control measures, significantly raising service standards and profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Mandurah Offshore Fishing and Sailing Club
12.2022 - 11.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
- Maintained high levels of customer satisfaction by managing and training team of over 30 staff members, ensuring exceptional service.
- Oversaw food preparation and monitored safety protocols.
- Organized successful special events that contributed to increased sales figures.
Assistant Venue Manager
Wood and Stone Cafe
07.2022 - 12.2022
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Oversaw facility maintenance tasks to ensure a clean, safe, and aesthetically pleasing environment for guests at all times.
- Cultivated strong relationships with clients, leading to repeat business and referrals.
Venue Manager
Brewvino Bar and Grill
09.2020 - 07.2022
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Manager
Sunbreakers Restaurant
03.2017 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Eastern Goldfields Senior High School
Kalgoorlie, WA11.2001
Skills
- Food and beverage operations
- Cost control
- Wine pairing
- Menu developmen
- Team building and training
- Minimising staff wages
Certification
• Approved Manager’s
• Cert III in hospitality and tourism
- First Aid Certification
- ServSafe Food Handler's Certification
- State Driver's License
References
Justin Wiebrecht
Owner / operator
Brewvino Bar and grill
0418 937 817
justin@brewvino.com.au
Andres Timmermanis
General manager
Man offshore fishing and sailing club
0476 375 956
gm@mofsc.com.au
Timeline
Food and Beverage Manager
Mandurah Offshore Fishing and Sailing Club
12.2022 - 11.2024
Assistant Venue Manager
Wood and Stone Cafe
07.2022 - 12.2022
Venue Manager
Brewvino Bar and Grill
09.2020 - 07.2022
Manager
Sunbreakers Restaurant
03.2017 - 09.2020
Eastern Goldfields Senior High School
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