Lauren Naylor
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Aviation Security Officer
Manchester Airport
06.2022 - 08.2024
- Trained new staff members on aviation security protocols, procedures, and equipment usage
- Interacted with passengers regarding security rules and regulations at checkpoints
- Ensured compliance with aviation security regulations
- Assessed and monitored security protocols in airports
- Conducted regular patrols around the airport perimeter to ensure safety measures are being followed
- Guarded restricted areas to prevent unauthorized entry
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents
- Operated security equipment for screenings using hand wands and X-ray machines
- Assisted passengers with disabilities in walking through screening checkpoints.
Front Of House
The Bears Head
04.2022 - 06.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Adhered to state regulations regarding serving alcohol responsibly
- Greeted customers and provided excellent customer service
- Performed opening and closing duties including restocking supplies
- Communicated daily specials to customers
- Took orders for food and drinks and delivered them to guests
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Customer Service Associate
Tesco
04.2018 - 04.2022
- Handled cash register operations accurately during peak times
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Stocked shelves, rotated products, and faced merchandise for easy customer access
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
Cafe Worker
A Bite To Eat Cafe
04.2017 - 04.2018
- Stocked service areas with napkins, utensils, condiments, and other supplies
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes
- Adhered to health department regulations regarding safe food handling practices
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours
- Received payment from customers, processed credit card transactions, and issued change or receipts
- Prepared food orders, such as sandwiches, salads, and beverages
- Provided customer service and handled order taking.
Food and Beverage Attendant
Forest Pines Hotel And Gold Resort
12.2016 - 04.2017
- Provided food and beverage service for large groups at various events
- Facilitated set-up of dining areas for special occasions
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
Education
Bachelor of Science in Canine Clinical Behaviour -
University Centre Reaseheath
Nantwich. Cheshire06.2022
Diploma in Dog Grooming -
North Lindsey College
Scunthorpe, United Kingdom09.2019
Diploma in Animal Management -
North Lindsey College
Scunthorpe, United Kingdom06.2018
GCSE in Religious Education -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in English -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in History -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in Food Technology -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in Child Development -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in Maths -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
GCSE in ICT -
Frederick Gough School
Scunthorpe, United Kingdom06.2016
Skills
- Physical Fitness
- Order Accuracy
- Customer Service
- Safe Food Handling
- Guest Relations
- Management
- Effective customer upselling
- Cash Handling
- Works well under pressure
- Team Worker
- Animal Care
- Animal Handling
Additional Information
References available upon request.
Timeline
Aviation Security Officer
Manchester Airport
06.2022 - 08.2024
Front Of House
The Bears Head
04.2022 - 06.2022
Customer Service Associate
Tesco
04.2018 - 04.2022
Cafe Worker
A Bite To Eat Cafe
04.2017 - 04.2018
Food and Beverage Attendant
Forest Pines Hotel And Gold Resort
12.2016 - 04.2017
Bachelor of Science in Canine Clinical Behaviour -
University Centre Reaseheath
Diploma in Dog Grooming -
North Lindsey College
Diploma in Animal Management -
North Lindsey College
GCSE in Religious Education -
Frederick Gough School
GCSE in English -
Frederick Gough School
GCSE in History -
Frederick Gough School
GCSE in Food Technology -
Frederick Gough School
GCSE in Child Development -
Frederick Gough School
GCSE in Maths -
Frederick Gough School
GCSE in ICT -
Frederick Gough School
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