Lauren Nink
Lisarow
Summary
As a former qualified chef turned Venue Manager, I am highly skilled in building relationships and providing exceptional customer service. With a proven track record of meeting and exceeding targets, I have a deep understanding of the hospitality industry. I possess strong communication and negotiation skills and am highly organised, detail-oriented and able to manage a large volume of event enquiries while maintaining a high level of execution.
I have the ability and understanding of crowd control, safety regulations plus I am able to tackle any issues while remaining composed.
As a team player, I work collaboratively with colleagues to ensure customer satisfaction and build a strong team. With a commitment to staying up-to-date with the latest industry trends and regulatory requirements, I am able to provide customers with the most current and relevant information.
Overview
11
11
years of professional experience
Work History
Venue Manager
Block N Tackle Brewery
02.2024 - Current
- Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Promoted the venue through social media campaigns, resulting in increased brand awareness.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Shift Manager
Heatherbrae's Pies
11.2023 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
Business Manager
Brian Hilton Motor Group
08.2022 - 07.2023
- Finance and Insurance Sales
- Meeting KPI's and hitting personal targets
- Excellent understanding on products
- Passionate, confident and knowledgeable when answering customer enquiries
- Assisting customers with Finance and Insurance based products
Sales Representative
4wd Supacentre
02.2022 - 08.2022
- Achieving KPI's and personal targets
- Excellent product knowledge
- Excellent sales and communication skills
- Understanding the customers needs in order to sell the right product
- Re-stocking shelves and putting away delivered stock
- Visual merchandiser
General Manager
Zero Fox Pasta
05.2020 - 02.2022
- Providing advanced customer service
- Answering enquiries face-to-face and phone
- Providing knowledgeable information on business services to customers
- Advanced communication skills
- Maintaining an excellent Food Safety Standard
- Prepare and cook ingredients- establishing Mise en place procedure
- Maintain a 'clean as you go' standard
- Training of employees- guide team to success and maintain the high work standard
- Maintaining a clean work environment
- Negotiating with Suppliers
Food and Beverage Attendant
Shelley Beach Golf Club
12.2019 - 03.2020
Food and Beverage Attendant
The Lakes Hotel
02.2019 - 07.2019
Food and Beverage Attendant
Bells At Killcare Boutique Hotel, Restaurant & Spa
03.2017 - 04.2018
Chef
The Cowrie Restaurant
01.2016 - 03.2017
Apprentice Chef
The Arthouse Cafe
02.2013 - 12.2015
Education
Police Check
01.2024
Food Safety Certificate
04.2020
Hospitality - Diploma in Hospitality Management
TAFE NSW North Region
Ourimbah, NSW06.2018
Hospitality - Certificate 3 in Hospitality
TAFE NSW North Region
Ourimbah, NSW07.2017
Hospitality - Qualified Chef Proficiency Certificate
South Western Sydney Institute TAFE
Campbelltown, NSW03.2017
Hospitality - Certificate 3 of Commercial Cookery
South Western Sydney Institute TAFE
Campbelltown, NSW06.2016
Skills
- Advanced communication skills
- Advanced customer service skills
- Experienced Management skills
- Highly knowledgeable
- High work ethic
- Passionate about my work
- Willing to learn
- Will take on a challenge
- Will hit KPI's and targets
Timeline
Venue Manager
Block N Tackle Brewery
02.2024 - Current
Shift Manager
Heatherbrae's Pies
11.2023 - Current
Business Manager
Brian Hilton Motor Group
08.2022 - 07.2023
Sales Representative
4wd Supacentre
02.2022 - 08.2022
General Manager
Zero Fox Pasta
05.2020 - 02.2022
Food and Beverage Attendant
Shelley Beach Golf Club
12.2019 - 03.2020
Food and Beverage Attendant
The Lakes Hotel
02.2019 - 07.2019
Food and Beverage Attendant
Bells At Killcare Boutique Hotel, Restaurant & Spa
03.2017 - 04.2018
Chef
The Cowrie Restaurant
01.2016 - 03.2017
Apprentice Chef
The Arthouse Cafe
02.2013 - 12.2015
Police Check
Food Safety Certificate
Hospitality - Diploma in Hospitality Management
TAFE NSW North Region
Hospitality - Certificate 3 in Hospitality
TAFE NSW North Region
Hospitality - Qualified Chef Proficiency Certificate
South Western Sydney Institute TAFE
Hospitality - Certificate 3 of Commercial Cookery
South Western Sydney Institute TAFE
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