Lauren Norman
Wantirna,VIC
Summary
Highly motivated and process driven leader, passionate about connecting the community. Proven success in providing direction, strategy and confidence to teams, through positive energy and in-depth knowledge of policies and procedures. Assembles diverse and cross-functional groups to achieve a shared outcome, collaborating on and planning engagement activities to enable execution of key targets. In-depth understanding of local government, budget forecasting and local knowledge. Thrives under pressure whilst also maintaining exceptional time management and supporting teams to deliver on and exceed expectations. Results orientated with strong interpersonal skills, proven adaptability and displaying excellent focus to achieve the business requirements. Relationship building, effective time management, collaborative team player, critical thinking, creative problem solver.
Overview
19
19
years of professional experience
Work History
Community Food Pantry Founder and Admin
2020.01 - Current
- Grants officer and applications
- Incorporation and Charity registrations
- Strategy direction & co-ordinator of 50+ volunteers
- Public relations officer.
Team Leader - Cultural Venues
Knox City Council
2018.01 - Current
- Managed staff across multiple venues
- Programmed full calendar of shows including the introduction of regular and hugely successful seniors shows offerings
- Created and fostered partnerships with multiple community organisations
- Introduced multifaceted school holiday programs increasing and engaging our youth demographic
- Oversaw a number of large capital works projects upgrading theatre equipment, backstage amenities, and full function room fit-outs.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Knox City Council Social Media and Administration Officer Arts & Cultural Services
Knox City Council
2023.05 - 2023.12
- Part of a small team that successfully delivered consecutive monthly citizenship ceremonies hosting four groups of 400+ participants plus dignitaries and staff
- Hands on management of event bump-in, site coordination and bump-out
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Knox City Council Cultural Venues Operations and Engagement Officer
Knox City Council
2021.01 - 2022.01
- Oversaw the set-up and tenancy of visual art and placemaking venue
- Provided requirements and recommendations in the tendering process that saw the introduction of a new bookings platform across multiple venues
- Managed evolving COVID impacts to venues and contract art tutors at FTG Arts Centre.
Knox City Council Bookings and Box Office Administrator
Knox City Council
2017.01 - 2018.01
- Venue bookings, invoicing and client liaison
- Ticket sales, show marketing and communications
- Personally oversaw a massive growth booking revenue, patron numbers and demographic reach growth.
Maroondah City Council-Karralyka Centre FOH Supervisor & Function Co-ordinator
Maroondah City Council
2009.01 - 2017.01
- Procurement and shift management for Theatre and Function Centre
- Co-ordinated teams of up to 40 staff for large functions/events.
Woodards Camberwell Business Development Manager
Woodards
2006.01 - 2008.01
- Highly successful and awarded Business Development and property manager of over 250 properties
- Woodards Network Property Manager of the Quarter for 3 consecutive quarters
- Woodards Network Property Manager of the Year 2007/2008.
Education
Certificate - Medical Reception & Terminology.
The Career Academy
Online10.2024
Certificate - Criminology Course Bundle
The Career Academy
Online10.2024
CERT IV BUSINESS (OFFICE ADMINISTRATION) -
Inner Eastern Group Training
Box Hill, VIC01.2002
VCE CERTIFICATE -
Wantirna College
Wantirna, VIC01.2000
Skills
- MS Office
- Ticket Search/Magiq/Priava and Computron
- Ethics and integrity
- Client Engagement
- Team Leadership and Engagement
- Strategic Thinking and Vision
- Project Management
- Customer Focus
- Operations Management
Member of Parent Club, Team Manager of local sporting clubs
I have been a strong member of school parent club for 8 years, which now also includes the graduation committee.
Team manager of sons soccer and basketball teams.
Timeline
Knox City Council Social Media and Administration Officer Arts & Cultural Services
Knox City Council
2023.05 - 2023.12
Knox City Council Cultural Venues Operations and Engagement Officer
Knox City Council
2021.01 - 2022.01
Community Food Pantry Founder and Admin
2020.01 - Current
Team Leader - Cultural Venues
Knox City Council
2018.01 - Current
Knox City Council Bookings and Box Office Administrator
Knox City Council
2017.01 - 2018.01
Maroondah City Council-Karralyka Centre FOH Supervisor & Function Co-ordinator
Maroondah City Council
2009.01 - 2017.01
Woodards Camberwell Business Development Manager
Woodards
2006.01 - 2008.01
Certificate - Medical Reception & Terminology.
The Career Academy
Certificate - Criminology Course Bundle
The Career Academy
CERT IV BUSINESS (OFFICE ADMINISTRATION) -
Inner Eastern Group Training
VCE CERTIFICATE -
Wantirna College
Similar Profiles
Shamitha Vijay ShekarShamitha Vijay Shekar
Private Home Tutor at NAPrivate Home Tutor at NA
SUDHA KEERTHI YENDRATHISUDHA KEERTHI YENDRATHI
NA at NANA at NA
Mercy CusackMercy Cusack
Dental Hygienist at NADental Hygienist at NA