Lauren Oates
Summary
I am a hardworking and adaptable individual who maintains a professional manner in the work place. I am able to work under pressure in a methodical and responsible way whilst being able to meet deadlines. I work well as part of a team and also enjoy working unsupervised using my own initiative. I am a confident, reliable and a driven individual who uses my initiative to exceed the highest standards. I consider myself a well presented team player that is always willing to listen and take advice and comments on board. I am seeking a position where I can offer my knowledge and experience as well as learn and develop new skills and provide the best possible customer service. I thrive off high pressure, fast paced environments and I am at my best when interacting with customers and ensuring they have the best customer service experience possible.
Overview
24
24
years of professional experience
Work History
Assistant Finance and Administration Manager
South West Rocks Country Club
03.2021 - Current
- General ledger data entry, Invoicing and accounts, Journals and balance sheets, Experience in excel and micropower, Daily reconciliation of takings, TAB & Keno, Bank reconcilliations, Prepare and lodging GST and PAYG, Organising and liaising with tradespeople and staff, Management of staff and assisting management in daily procedures, Managing and prioritising managements calendars and schedules, Arranging sponsorship opportunities and grants
Restaurant Manager
Café Lilli
02.2019 - 03.2021
- Overseeing client bookings and reservations, Organising weekly rosters for restaurant staff, Preparing GP and hitting monthly targets, Organising private functions and events within the premises and offsite, Purchasing stock and liaising with reps, Maintaining an in depth knowledge of all menus, Extensive knowledge of wine and ability wine match, Liaising with the head chef to discuss and develop menus and working with kitchen staff to ensure the highest level of food service to our customers, Management of customer complaint resolution including written responses on social media, Management of staff, Delivering service that exceeds customer’s expectations, Recruitment, training and mentoring of staff to develop skills and deliver customer service excellence
Restaurant Manager
Vine
08.2017 - 02.2019
- Overseeing client bookings and reservations, Organising weekly rosters for restaurant staff, Purchasing stock and liaising with reps, Maintaining an in depth knowledge of all menus, Extensive knowledge of wine and ability to wine match, Liaising with the head chef to discuss and develop menus and working with kitchen staff to ensure the highest level of food service to our customers, Management of customer complaint resolution including written responses on social media, Management of staff, Delivering service that exceeds customer’s expectations, Recruitment, training and mentoring of staff to develop skills and deliver customer service excellence
Restaurant Assistant Manager
Café Lilli
01.2015 - 08.2017
- Overseeing client bookings and reservations, Organising weekly rosters for restaurant staff, Purchasing stock and liaising with reps, Maintaining an in depth knowledge of all menus, Extensive knowledge of wine and ability wine match, Liaising with the head chef to discuss and develop menus and working with kitchen staff to ensure the highest level of food service to our customers, Management of customer complaint resolution including written responses on social media, Management of staff, Delivering service that exceeds customer’s expectations, Recruitment, training and mentoring of staff to develop skills and deliver customer service excellence
Property Manager (Holiday Rentals) and Sales Consultant
Magnetic Island First National Real Estate
05.2006 - 01.2015
- Provide high level customer service, Liaise with landlords and guests, Liaise with tradespeople, obtain quotes and manage maintenance work on properties, Invoicing and payments, General reception duties, Property sales, Produce and maintain sales and holiday rental websites, Manage property database, Prepare contracts, lease documents and appointments to act, Handle telephone enquiries, End of month accounting for 100+ properties, Scanning and filing, Very experienced in Microsoft Office, Console, Yes Book It, Picture Manager, Outlook & Internet Explorer software
Waitress
Marlin Bar / R&R Restaurant
08.2005 - 05.2006
- Provide timely delivery of service of food & drinks in a fast paced restaurant and bar, Money handling, EFTPOS and till operation, Working as part of a highly motivated team, Train other staff, Manage customer complaints
Store Manager
Tropical Daze Clothing
01.2004 - 08.2005
- Meeting sales reps and ordering stock, Opening and closing of store (including end of day procedures and banking), Customer service, Merchandising and displaying stock in shop, Payments of accounts
Store Person and Night Supervisor
Food Works
01.2000 - 01.2004
- Stock control, rotation and ordering, Providing high level customer service, End of day banking, Managing and supervising other members of staff, Opening and closing procedures
Education
REIQ Property Management and Sales Consultant Course -
08.2006
Year 12 High School Diploma -
Townsville State High School
12.2000
Skills
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
- Payroll Management
- Bank Reconciliation
- Payroll Processing
- Invoice Preparation
- Attention to Detail
- Decision-Making
Personal Information
Date of Birth: 01/02/1984
Timeline
Assistant Finance and Administration Manager
South West Rocks Country Club
03.2021 - Current
Restaurant Manager
Café Lilli
02.2019 - 03.2021
Restaurant Manager
Vine
08.2017 - 02.2019
Restaurant Assistant Manager
Café Lilli
01.2015 - 08.2017
Property Manager (Holiday Rentals) and Sales Consultant
Magnetic Island First National Real Estate
05.2006 - 01.2015
Waitress
Marlin Bar / R&R Restaurant
08.2005 - 05.2006
Store Manager
Tropical Daze Clothing
01.2004 - 08.2005
Store Person and Night Supervisor
Food Works
01.2000 - 01.2004
REIQ Property Management and Sales Consultant Course -
Year 12 High School Diploma -
Townsville State High School