Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren O'Brien

Secret Harbour,WA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Business Owner

O'Brien Handyman Services
11.2023 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Paralegal

DFG Legal
01.2023 - 12.2023
  • Administrative support to Director in Family Law and Criminal matters as well as a Commercial Lawyer.
  • Enhanced case efficiency by drafting and maintaining legal documents, files, and correspondence such as but not limited to Cost Agreements, EPA, EPG, Family Law Affidavits, and Trust Deeds.
  • Highly experienced user of LEAP Software, ECourts Portal, TEAMS, Outlook, and MS Applications.
  • Consistently meet with Lawyers to assess the status of their matters and the next steps required to progress matter quickly.
  • Scan all documents to LEAP to allocated folder and file hard copy.
  • First point of contact between clients and the Lawyers.
  • Attend consultations with Lawyers and make detailed file notes.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances as well as tracking all incoming and outgoing mail documents, and inventory.
  • Using Outlook to organise and set reminders of deadline dates as well as a calendar system used by all staff to ensure efficiency when booking appointments.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Increased collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
  • Managed complex cases efficiently using LEAP program to track information related to multiple parties over long periods of time.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system, producing and sending invoices, taking payments from clients and receipting payments made.
  • Improved document organisation by implementing a comprehensive file management system for easy access to essential case materials.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Created weekly, monthly and quarterly matter list updates.

Centre Manager/ Assistant Manager

Playskool
02.2021 - 01.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Money and accounts handling
  • All administration tasks such as email, calls, mail, banking, working with other companies and organisations, new and existing clients.

Lecturer, Education and Care

TAFE
03.2017 - 04.2020
  • Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
  • Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Served as a mentor to new faculty members, offering guidance on classroom management and lesson planning techniques.
  • Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
  • Participated in professional development opportunities to stay current with industry trends and continuously improve instructional approaches.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
  • Implemented differentiated instruction methods to address the unique needs of each learner, ensuring academic success for all students.
  • Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
  • Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
  • Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Used PowerPoint and technology to give presentations to student classrooms.
  • Assessed students' progress and provided feedback to enhance learning.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Built strong rapport with students through class discussions and academic advisement.
  • Created materials and exercises to illustrate application of course concepts.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.

Education

Diploma of Early Childhood Education And Care -

TAFE
Geraldton, WA

Skills

  • Excellent Communication
  • Social Media Marketing
  • Administrative Management
  • Customer Service
  • Attention to Detail
  • Financial Administration
  • Regulatory Compliance
  • Staff Management
  • Staff hiring
  • Team Collaboration and Leadership
  • Work Planning and Prioritization
  • Schedule Management

Timeline

Business Owner

O'Brien Handyman Services
11.2023 - Current

Paralegal

DFG Legal
01.2023 - 12.2023

Centre Manager/ Assistant Manager

Playskool
02.2021 - 01.2023

Lecturer, Education and Care

TAFE
03.2017 - 04.2020

Diploma of Early Childhood Education And Care -

TAFE

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Lauren O'Brien