Lauren Oraha
Roxburgh Park,VIC
Summary
Highly motivated individual with a passion for excellent customer service Currently a full-time student who is experienced Duty Manager proficient in solving diverse issues. Also focused on improving customer relations, team productivity and service quality. Demonstrated great track record of success over customer wellness and satisfaction over 4 years in experience. Energetic assistant and successful at motivating and building positive team dynamics to accomplish aggressive goals while, dedicated to open and communicative culture
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager On Duty
burger haven
Roxburgh Park, vic
01.2021 - 01.2024
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Trained new employees regarding company policies and food preparation procedures
- Implemented process improvements to increase efficiency of administrative tasks
- Provided administrative support to team members and management in daily tasks
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met
- Answered questions and concerns regarding company products, services and prices.
- Maintained inventory levels by ordering supplies as needed.
Assistant
bakery & cafe
Roxburgh Park, vic
05.2021 - 06.2023
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Trained new employees regarding company policies and food preparation procedures
- Implemented process improvements to increase efficiency of administrative tasks
- Provided administrative support to team members and management in daily tasks
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met
- Answered questions and concerns regarding company products, services and prices.
Education
Bachelor Of Biomedicine - Medicine
La Trobe University
true10-2025
High School Diploma -
kolbe catholic collage
10.2022
Skills
- Company Standards
- Teamwork and Collaboration
- Interactive Communication Skills
- Exceptional customer service
- Operate Cash Register
- Coaching and Training
- Sales and Marketing
- Policy Enforcement
- Staff Management
- Financial Management
- Goal-Oriented
- Complex Problem-Solving
Certification
- Certificate 1 in employment
- Safe at work "award of attainment"
- 2 years states championships in women's soccer league
References
- Linda Matti, Manager, (044) 889-9185, lindamatti76@gmail.com
- Sarah Silo, Manager, (040) 608-2465, sarah.silo123@gmail.com
Career Objective
kolbe
- main career goal: move into bachelors of biomedicine/bachelors of law (honours), to work in medical negligence following graduation
- current goal: a retail workplace which pushes me to the best of my abilities, which displays my high motavation and interactive communication.
Timeline
Assistant
bakery & cafe
05.2021 - 06.2023
Manager On Duty
burger haven
01.2021 - 01.2024
Bachelor Of Biomedicine - Medicine
La Trobe University
High School Diploma -
kolbe catholic collage
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