Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Palmer

Wavell Heights, Brisbane,QLD

Summary

Dynamic individual with hands-on experience in individual support and customer service with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions to improving client's everyday lives.

Overview

12
12
years of professional experience

Work History

Disability Support Worker

Beacon Support
12.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Store Manager

City Beach
07.2023 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Line Manager

Kmart Australia
12.2016 - 07.2023
  • Increased profitability by optimizing resource allocation and reducing operational costs.
  • Managed internal operational standards and productivity targets.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable products.
  • Evaluated employee performance and provided feedback and training as needed.
  • Enforced health and safety protocols to promote safe working environment.
  • Maintained a high level of customer service and built lasting relationships with customers

Crew Trainer

McDonald's
02.2013 - 12.2016
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Diploma Of Nursing - Nursing

Tafe
Caboolture, QLD

Cert III Individual Support (Ageing) -

TAFE
Port Macquarie
05.2017

Higher School Certificate -

Hastings Secondary College
Port Macquarie, NSW
11.2015

Skills

  • Personal Care
  • Independent Living Support
  • Safety Management
  • Infection Control
  • First Aid and CPR
  • High level customer service
  • Strong leadership abilities
  • Staff Management
  • KPI Tracking
  • Attention to Detail
  • Reliability
  • Effective Communication
  • Adaptability and Flexibility

Timeline

Disability Support Worker

Beacon Support
12.2023 - Current

Store Manager

City Beach
07.2023 - 12.2023

Line Manager

Kmart Australia
12.2016 - 07.2023

Crew Trainer

McDonald's
02.2013 - 12.2016

Diploma Of Nursing - Nursing

Tafe

Cert III Individual Support (Ageing) -

TAFE

Higher School Certificate -

Hastings Secondary College

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Lauren Palmer