Lauren Palmer

• Ensured smooth flow of communication between clients and sales team.
• Multi-tasked effectively whilst maintaining high standards of service delivery.
• Synchronised calendars to avoid double bookings or conflicts.
• Handled customer inquiries with respect and professionalism.
• Participated in training sessions to improve appointment setting techniques.
• Completed high-volume outbound calls to foster new leads.
• Worked with sales team to coordinate and delegate high-volume appointments.

• Direct interaction with customers.
• smart searches
• ensure all documents are correct and filed
• track kpas/targets
• Ensure admin work is up to date on a daily.
• complete tasks as a P.A
• Proof read documents
• oblige with latest laws/regs

Duties & Responsibilities include:-

This was a new service that I set up for the business which involved me going on courses to learn about all the legislations and rules you have to adhere to, how to manage a lettings business, checks involved with vetting properties.

· Advise clients about the lettings process.

· Set up viewings and show potential tenants around properties.

· carrying out pre-tenancy assessments for all future tenants to assess suitability and promote tenancy sustainability.

· Providing an efficient and effective coordination service for tenancy management

· prepare offers of tenancy, deal with general enquiries and assist in the administration.

· Keeping up to date with the latest relevant legislation

· Assessing properties for potential lettings for Landlords

Duties & Responsibilities include:-

· Shampoo & Conditioning

· Cutting and Styling

· Colouring

· Booking and managing of client appointments

· Cash handling

· Providing consultations for a wide variety of clients

· Supporting and ordering of salon stock

· Promoting and demonstrating of products

· Off salon events i.e. weddings and salon competitions

· Running Salon when manager in another salon or holidays.

Duties & Responsibilities include:-

· Cashier

· Stock replenishment

· Advise on Perfumes and other products.

· Offering help and assistance to customers looking for items

Duties & Responsibilities include:-

· Reception duties

· Booking and managing of client appointments

· Meeting, greeting, and making refreshments for clients.

· Cleaning salon, work areas and equipment

· Shampooing, conditioning, and blow drying.

· Attending Heart of England Training College for NVQ level 2 completion

· Booking and managing of reservations

· Food service and Hygiene

· Cleaning kitchen, cooking and food preparation areas