Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Lauren Pearson

Aspendale,VIC

Summary

I am a kind and caring person who is highly motivated and have consistently demonstrated a positive work ethic across all previous employment opportunities. I am a driven, and hardworking young woman. I enjoy going to the beach, yoga, meditating, reading a good book and adventuring to new places. I have a passion for connecting with people and forming new friendships. I enjoy being actively involved in the local community and I'm always excited to learn and try new things to get out of my comfort zone and grow as a person.

I am currently working in a receptionist and salon assistant role part-time however I am looking to land a full-time permanent position.

Throughout my career I have developed strong administration skills and I am dedicated to offering exceptional assistance to team members and customers. The skills I have learnt throughout my previous positions will convert perfectly into my next reception/ administration position.

Overview

8
8
years of professional experience

Work History

Receptionist

Kalonhair & Wellness
07.2023 - Current
  • Greeted clients professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity.
  • Organised, maintained and updated information in computer databases.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
  • Processed payments accurately, handling cash transactions and balancing daily sales reports.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Improved the online website by updating relevant information, making a smoother customer experience.

Beauty Therapist

Laser Clinics Australia
09.2021 - 12.2023
  • Recommended and performed microdermabrasion, peels and laser treatments.
  • Trained and highly achievable in Cool-Sculpting.
  • Built strong and lasting rapport with clients through services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Designed skin, body and hair care packages for individual clients.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Created a welcoming environment for clients by maintaining a clean, organised, and visually appealing treatment room.
  • Conducted thorough client consultations to assess individual needs and develop customised treatment plans.
  • Increased salon revenue through upselling additional services and retail products to clients.
  • Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Worked effectively in fast-paced environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Monitored sales and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
  • Maintained high safety standards by routinely inspecting and calibrating laser equipment.
  • Educated clients on current promotions, events and services within clinic.

Beauty Therapist

Endota Spa
04.2021 - 09.2021
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Improved overall client well-being with customised aromatherapy blends during massage.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilised hot stones, aromatherapy and other therapeutic body treatments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Recommended retail products for at-home use.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, and LED therapy.

Beauty Therapist

Sculpt Beauty
10.2020 - 03.2021
  • Enhanced customer satisfaction by providing personalised beauty consultations and product recommendations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional fat cavitation, radio frequency skin tightening and facial services, leading to an increase in repeat customers and positive reviews.
  • Maintained a clean and organised work environment, adhering to strict hygiene standards for client safety and comfort.

Butchers Assistant /Customer Service Cashier

Emerald Village Meats
09.2015 - 10.2020
  • Greeted and interacted with customer base.
  • Managed multiple payment methods.
  • Strong communication skills when interacting with both customers and colleagues.
  • Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
  • Replenished butcher counter displays to maintain fresh, appealing produce.
  • Completed end-of-day register reconciliation tasks diligently, identifying any discrepancies in cash totals or transaction records.
  • Used POS system to enter orders, process payments and issue receipts.
  • Facilitated seamless order processing through accurate record-keeping and clear communication.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Assisted in maintaining a clean and organised butcher shop, adhering to strict sanitation guidelines.

Education

DIPLOMA BEAUTY THERAPY (SHB50115) -

Casey College of Beauty Therapy
Berwick, VIC
06.2021

Victorian Certificate of Education -

Emerald Secondary College
Emerald, VIC
11.2018

Certificate II IN RETAIL COSMETICS (SHB20116) -

Elly Lukas Beauty College
Melbourne, VIC
12.2017

Skills

  • Active Listener
  • Empathetic and Kind
  • Work Well in Team Environment
  • Honest and Reliable
  • Drivers License & Car
  • Proficient With Booking Systems and Scheduling
  • Leadership and Coordination Skills
  • Hard Worker and Trustworthy
  • Friendly and Confident
  • Performance Improvement
  • Data inputting
  • Administrative Support
  • Telephone skills
  • Customer and client relations
  • Problem-Solving
  • Verbal and written communication
  • Appointment Scheduling
  • Inventory Management
  • Records Management
  • Payment Processing
  • Supply Ordering
  • Billing and Invoicing

Interests

  • Meditating
  • Going for a walk
  • Reading books
  • Yoga
  • Going to the beach
  • Adventuring to new places
  • Helping others
  • Healthy lifestyle
  • Making friends and meeting new people

References

KALONHAIR & WELLNESS

Carla – 0413688724

LASER CLINICS AUSTRALIA

Bree - 0403659712

EMERALD VILLAGE MEATS

Joy - 0408996471

Timeline

Receptionist

Kalonhair & Wellness
07.2023 - Current

Beauty Therapist

Laser Clinics Australia
09.2021 - 12.2023

Beauty Therapist

Endota Spa
04.2021 - 09.2021

Beauty Therapist

Sculpt Beauty
10.2020 - 03.2021

Butchers Assistant /Customer Service Cashier

Emerald Village Meats
09.2015 - 10.2020

DIPLOMA BEAUTY THERAPY (SHB50115) -

Casey College of Beauty Therapy

Victorian Certificate of Education -

Emerald Secondary College

Certificate II IN RETAIL COSMETICS (SHB20116) -

Elly Lukas Beauty College

Similar Profiles

  • Reis Michelle

    Reis MichelleReis Michelle

    LPN at Zinnia Health And Wellness Center Health And Wellness WebLPN at Zinnia Health And Wellness Center Health And Wellness Web

  • Fakhir Lamberson

    Fakhir LambersonFakhir Lamberson

    Regional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness WebRegional Transportation Supervisor at Zinnia Health and Wellness Center Health and Wellness Web

  • Shanaira Austin

    Shanaira AustinShanaira Austin

    Mental Health Clinician at Wellness Emotional Health and WellnessMental Health Clinician at Wellness Emotional Health and Wellness

  • Yana Popov

    Yana PopovYana Popov

    Orthoptic Assistant at Dr. Jessica Luzhansky (2020NOW)Orthoptic Assistant at Dr. Jessica Luzhansky (2020NOW)

  • Andrea Lang

    Andrea LangAndrea Lang

    Management - Counter Hand at Flinders & Co ButcheryManagement - Counter Hand at Flinders & Co Butchery

CREATE PROFILE
Lauren Pearson