Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Lauren Peate

Ballina,NSW

Summary

Dedicated Disability Support Worker with a strong background in creating tailored support plans and utilizing effective communication techniques. Demonstrated success in improving individual well-being through empathy and problem-solving abilities. Former registered nurse with over a decade of experience in AIN and ABI environments, skilled in medication management and emergency response. Currently overseeing housekeeping at Ramada Hotel Ballina, applying transferable skills to enhance service delivery. Note: I am not longer a registered nurse by choice since 2006.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Ramada Hotel
Ballina, NSW
01.2024 - Current
  • Managed inventory of cleaning supplies and equipment usage.
  • Conducted regular inspections to ensure cleanliness standards were met.
  • Scheduled housekeeping staff shifts to optimize coverage and efficiency.
  • Assisted in developing housekeeping policies and procedures for operations.
  • Communicated with other departments to coordinate services effectively.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Conducted regular meetings with housekeeping staff to discuss performance issues.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Performed quality control inspections for guest rooms and public areas.
  • Ensured compliance with safety regulations and health codes.
  • Established cleaning standards for all departments within the hotel property.
  • Coordinated maintenance activities with outside contractors as required.
  • Provided support during special events such as conferences or conventions when necessary.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with other departments on various projects as needed.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Verified each completed room against standard plans to maintain consistency.
  • Practiced safe work habits and wore protective safety equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Explained goals and expectations required of trainees.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Delegated work to staff, setting priorities and goals.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Reported damage or theft of hotel property to management.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Established and enforced procedures and work standards, promoting team performance and safety.

Certified Nursing Assistant

Bupa
Ballina, NSW
01.2023 - 01.2024
  • Assisted patients with daily living activities and personal care tasks.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained clean and safe patient environments according to health standards.
  • Documented patient information accurately in electronic health records.
  • Communicated effectively with patients, families, and healthcare team members.
  • Supported mobility by helping patients with walking and transferring safely.
  • Provided emotional support and companionship to enhance patient well-being.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Followed infection control procedures to ensure patient safety during care activities.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Certified Nursing Assistant

St Andrews Village
Ballina, NSW
01.2019 - 01.2024
  • Assisted patients with daily living activities and personal care tasks.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained clean and safe patient environments according to health standards.
  • Documented patient information accurately in electronic health records.
  • Supported mobility by helping patients with walking and transferring safely.
  • Communicated effectively with patients, families, and healthcare team members.
  • Provided emotional support and companionship to enhance patient well-being.
  • Followed infection control procedures to ensure patient safety during care activities.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Helped residents walk with or without self-help devices.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Supported non-ambulatory residents in range of motion exercises.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Participated in educational programs related to nursing assistant skills development.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Administered medications as directed by registered nurse or physician.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Conducted patient education on health maintenance and disease prevention.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Practice Manager

Dr Roger Peate Orthodontist
Ballina, NSW
01.2006 - 06.2020
  • Oversaw daily operations to ensure efficient practice management.
  • Coordinated patient scheduling and appointment management systems.
  • Managed staff training and development for enhanced team performance.
  • Implemented office policies to improve workflow and patient service.
  • Developed budgets and monitored financial performance of the practice.
  • Supervised billing processes to ensure accurate claims submissions.
  • Led quality assurance initiatives to enhance patient care standards.
  • Facilitated communication between departments for streamlined operations.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Managed vendor relationships for supplies and services related to the practice.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Communicated with patients with compassion while keeping medical information private.
  • Provided leadership and guidance to the medical team in order to meet goals and objectives.
  • Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Motivated staff by offering direction and providing constructive feedback.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Created and implemented policies and procedures for effective practice management.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
  • Ensured compliance with relevant state laws governing healthcare practices.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Provided support during audits by gathering requested documents as well as answering questions from auditors.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Developed medical programs that promoted community health and research.
  • Evaluated patient dental structures and developed treatment plans.
  • Applied orthodontic appliances to align teeth and jaws.
  • Collaborated with dental staff to ensure patient comfort during procedures.

Certified Nursing Assistant

RSL Lifecare
Ballina, NSW
01.2015 - 12.2019
  • Assisted patients with daily living activities and personal care tasks.
  • Documented patient information accurately in electronic health records.

Registered Nurse

Pindara Private Hospital
Benowa , Qld
01.2004 - 12.2006
  • Provided patient care and monitored vital signs regularly.
  • Administered medications and documented patient responses accurately.
  • Collaborated with healthcare teams to develop patient care plans.
  • Assisted in diagnostic procedures and conducted necessary assessments.
  • Maintained a sterile environment and ensured compliance with safety protocols.
  • Coordinated patient admissions, discharges, and transfers efficiently.
  • Mentored junior nursing staff on best practices and procedures.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

Registered Nurse

NSW Health
Ballina, NSW
01.2001 - 12.2004
  • Provided patient care and monitored vital signs regularly.
  • Administered medications and documented patient responses accurately.
  • Collaborated with healthcare teams to develop patient care plans.
  • Maintained a sterile environment and ensured compliance with safety protocols.
  • Coordinated patient admissions, discharges, and transfers efficiently.
  • Created, implemented and evaluated patient care plans with medical team.
  • Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.

Registered Nurse

Multiple Hospitals across Qld and NSW
Sydney
01.1980 - 12.2000
  • Administered medications and documented patient responses accurately.
  • Collaborated with healthcare teams to develop patient care plans.
  • Assisted in diagnostic procedures and conducted necessary assessments.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.

Education

Certificate 111 in Aged Care - Aged Care

Wise
On Line
01-2016

Cert 11 in Medication Competency - Medication Competency

TAFE NSW
NSW
01-2014

Associate of Arts - Massage

College of Massage And Natural Therapies
Byron Bay
03-1999

Certificate 111 in IT - Information Technology

Wollongbar TAFE
Wollongbar, NSW
10-1998

Bachelor of Health Science in Nursing - Nursing

Southern Cross University
Lismore
12-1996

Trained Nurse - Nursing

Manly District Hospital
Sydney
01-1980

High School Diploma -

Manly Girls High School
Sydney
11-1976

Skills

  • Medication administration
  • Team collaboration
  • Time management
  • Personal care assistance
  • Mobility assistance
  • Emotional support & companionship
  • Progress documentation
  • Daily living assistance
  • Respite care
  • First aid and CPR
  • Disability services
  • Team leadership
  • Transfer techniques
  • Toileting assistance
  • Independent living support
  • Mobility support
  • Housekeeping skills
  • Conflict resolution
  • Health and safety

Accomplishments

  • CPR and First Aid
  • Medication Administration
  • Manual Handling
  • Occupation Workplace Heath and Safety
  • Massage Therapy
  • NDIS competent

Affiliations

  • Information technology.
  • Proficient in all aspects of Internet and email.
  • Experience in web design and database creation as well as Excel spreadsheets.

Certification

  • No longer registered as a nurse, I transitioned from nursing to a role in Practice Management.
  • I later studied to continue working as an assistant in nursing at grade 3 with eight years of experience
  • I possess extensive knowledge in pharmacology and medical terminology.
  • I managed an orthodontic practice where I had to use skills in medical transcription

References

References available upon request.

Timeline

Housekeeping Manager

Ramada Hotel
01.2024 - Current

Certified Nursing Assistant

Bupa
01.2023 - 01.2024

Certified Nursing Assistant

St Andrews Village
01.2019 - 01.2024

Certified Nursing Assistant

RSL Lifecare
01.2015 - 12.2019

Practice Manager

Dr Roger Peate Orthodontist
01.2006 - 06.2020

Registered Nurse

Pindara Private Hospital
01.2004 - 12.2006

Registered Nurse

NSW Health
01.2001 - 12.2004

Registered Nurse

Multiple Hospitals across Qld and NSW
01.1980 - 12.2000

Certificate 111 in Aged Care - Aged Care

Wise

Cert 11 in Medication Competency - Medication Competency

TAFE NSW

Associate of Arts - Massage

College of Massage And Natural Therapies

Certificate 111 in IT - Information Technology

Wollongbar TAFE

Bachelor of Health Science in Nursing - Nursing

Southern Cross University

Trained Nurse - Nursing

Manly District Hospital

High School Diploma -

Manly Girls High School

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Lauren Peate