Lauren Pendall
Summary
Experienced swim coach with a passion for guiding individuals towards their goals in the water. Known for fostering a positive a supportive learning environment to enhance skill development and confidence. Eager to transition expertise in communication, client relations, and goal-oriented coaching into a dynamic role as a travel consultant. Where I can help clients navigate their journeys with enthusiasm and expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Swim Coach
St Peters Aquatic Centre
09.2022 - Current
- Utilized various coaching models and techniques to maximize client success.
- Improved meet results by analyzing race footage and providing specific, actionable feedback to individual swimmers.
- Offered constructive feedback to clients to help reach goals.
- Taught daily swim instruction to students varying in ages and skill levels.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Swim School Manager
Belgravia Leisure
12.2019 - 10.2022
- Exceed monthly sales targets by implementing tailored sales strategies and maintaining strong customer relationships
- Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
- Monitored budget and expenditures, keeping facility within budget.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Camp Counselor
Camp Canadensis
05.2022 - 08.2022
- Collaborated with other camp counsellors to design fun and enriching learning activities for campers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioural issues and promote fun, safety and inclusivity.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
Junior Receptionist
Caboolture Physical Therapy Centre
11.2017 - 04.2019
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Entered daily data in computer systems and documented office activities.
- Supported administrative tasks such as data entry, copying, and faxing, increasing overall office productivity.
Education
High School Diploma -
Grace Lutheran College
Caboolture, QLD11.2018
Skills
- Effective communication
- Ability to work independently
- Advanced computer skills
- First hand travel experience across the globe
- Ability to build customer relationships
- Desire to learn new skills
- Travel planning
Certification
- First Aid Certificate, 2024
- Pool Lifeguard, 2019-current
Swim Coach and Teacher Accreditation
- Teacher of Swimming and Water Safety, 2019-current
- Teacher of Babies and Infants, 2020-current
- Teacher of Towards Competitive Strokes, 2023-current
Timeline
Head Swim Coach
St Peters Aquatic Centre
09.2022 - Current
Camp Counselor
Camp Canadensis
05.2022 - 08.2022
Swim School Manager
Belgravia Leisure
12.2019 - 10.2022
Junior Receptionist
Caboolture Physical Therapy Centre
11.2017 - 04.2019
High School Diploma -
Grace Lutheran College
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