LAUREN PETERS
Campbelltown
Summary
Proven ability to develop strong working relationships with customers and staff. Skilled in efficiently managing multiple tasks while maintaining a professional demeanor. Demonstrated expertise in handling cash transactions and maintaining a clean and organized workplace. A team player with an outgoing personality and a commitment to providing excellent customer service. Proven to be a quick learner, not afraid to ask for help when needed, retain information easily.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Truck Driver
Evolution mining
Lake cowal
05.2025 - Current
- Operated heavy trucks for transporting materials to various mining sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Adhered to all safety regulations and protocols during transportation tasks.
Bartender/Housekeeper
Colonial motor inn
West wyalong
02.2025 - 05.2025
- Maintained cleanliness of bar area, ensuring compliance with health regulations.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Developed schedules for housekeeping staff ensuring adequate coverage at all times.
- Assessed guest satisfaction with the quality of housekeeping services provided.
BARTENDER
Riverstone hotel
Riverstone
12.2023 - 06.2024
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
BARTENDER
Lalor Park hotel
Lalor Park
08.2022 - 10.2023
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Kept bar organized and clean during busy hours.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Developed strong working relationships with customers and staff.
- Operated point-of-sale system accurately for processing payments from customers.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
NIGHT FILL/DUTY MANAGER
Coles
Winston hills
05.2019 - 08.2021
- Successfully trained and developed new staff members on company policies and procedures.
- Demonstrated strong leadership abilities while managing daily operations of the business.
- Utilized problem-solving techniques when resolving conflicts among team members.
- Established effective communication channels between management and employees.
- Resolved customer complaints in a professional manner, leading to improved customer retention rates.
- Effectively managed a team of 20 employees and assigned tasks accordingly.
- Evaluated teamwork, flexibility and adaptability of departments, utilizing professional skills to meet and uphold company values and goals.
- Developed strategies to enhance customer service, resulting in increased customer satisfaction ratings.
- Utilised my skills in remembering what products were in what aisles.
- Split pallet loads into cages for the team who were filling items on shelves.
- Using electric pallet jack correctly and responsibly.
- Unloading pallets off trucks using the electric pallet jack.
- Using and understanding RF scanners.
CUSTOMER SERVICE ASSISTANT/ COOK
Crystal blue takeaway
Mannering park
04.2017 - 03.2019
- Processed payments accurately, including cash, credit card, check, or other forms of payment.
- Managed customer orders, inquiries and requests for processing.
- Cooked fast food in a timely manner.
- Delivered exceptional customer service.
CANTEEN MANAGER
Seven hills public school
Seven hills
01.2013 - 10.2015
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Communicated plans and actions to meet departmental goals.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Doing all shopping needs every week by online and in person.
- Making food to standards and on time with lunch breaks.
Education
HIGH SCHOOL DIPLOMA -
Birrong girls high
Birrong, NSWSeven hills public school
Seven hills, NSWLalor Park hotel
Lalor Park, NSWSkills
- Customer service
- Strong multitasking
- Highly reliable
- Outgoing personality
- Team player attitude
- Patience and tolerance
- Handling difficult customers
- Engaging personality
- Cleanliness and hygiene
- Memory retention
- Cash register operation
- Payment processing
- Responsible alcohol service
- Food service
- New hire training
- Clear and effective communication
- Professional appearance
- Changing beer kegs
- Organizational growth
- Able to stand numerous hours
Certification
- RSA
- RCG
- ARCG
References
References available upon request
Timeline
Truck Driver
Evolution mining
05.2025 - Current
Bartender/Housekeeper
Colonial motor inn
02.2025 - 05.2025
BARTENDER
Riverstone hotel
12.2023 - 06.2024
BARTENDER
Lalor Park hotel
08.2022 - 10.2023
NIGHT FILL/DUTY MANAGER
Coles
05.2019 - 08.2021
CUSTOMER SERVICE ASSISTANT/ COOK
Crystal blue takeaway
04.2017 - 03.2019
CANTEEN MANAGER
Seven hills public school
01.2013 - 10.2015
HIGH SCHOOL DIPLOMA -
Birrong girls high
Seven hills public school
Lalor Park hotel