Lauren Potgieter
Rural View,Queensland
Summary
Re entering the work force after raising my children for the last 4 years. Years of experience in customer service, admin and working with children. Eager and excited to learn and be the very best in my new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Creche And Kindergarten
01.2016 - 12.2016
- Provided clerical support to company employees by copying, faxing and filing documents.
- Interacted with customers by phone, email or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Kept reception area clean and neat to give visitors positive first impression.
- Composed sensitive, confidential reports and documentation.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and routed business correspondence to correct departments and staff members.
- Maintained records of material flow, compiling and organizing related data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Routed more than Number calls per day to office staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Supported team members and customers with efficiently Action and Action.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Decreased customer hold times by updating office phone call and messaging procedures.
- Set up offices and put together all HR documentation for new staff members.
- Took initiative to help upper management with Type tasks and coordinate Type events.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Organized weekly staff meetings and logged minutes for corporate records.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
Universal Access Teacher
Creche And Kindergarten
07.2014 - 01.2016
- Facilitated learning experiences for children
- Assessment and reporting.
- Nurturing and guiding young children and families.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Assistant
Office Works Unlimited
09.2013 - 07.2014
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Print and copy station. Organising small and large orders of copying, laminating, binding and photos.
- Training new staff memebers in print and copy station.
Casual Retail Assistant
Cotton On Group
08.2013 - 12.2013
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor Of Education - Early Childhood Education
Central Queensland University
Mackay, QLD02.2013
Year 12 Graduate -
Mirani State High School
Mirani, QLD12.2012
Skills
- Excellent customer service
- Enthusiastic, can do attitude
- Office Supply Management
- Calendar Management
- Client Correspondence
- Materials Organisation
- Outgoing Mail Preparation
- Data Recording
- Optimizing Team Performance
- Record Sorting and Filing
- Office Supplies and Inventory
- Taking Messages
- Reviewing Account Records
- Office Organisation
- Telephone Answering
- Information Updates
- Records Organization
- Records Coordination
- Inquiry Requests
- Customer Inquiries
- Shipment Preparation
- Maintenance Requirements
- Clerical Experience
- Paperwork and Documentation
- Office Reception
- Running Errands
- POS Inventory System Operation
- Administrative Management
- Cash Register Operations
- Call Transfers
Certification
Cert 111 in early childhood services and care
Timeline
Clerical Assistant
Creche And Kindergarten
01.2016 - 12.2016
Universal Access Teacher
Creche And Kindergarten
07.2014 - 01.2016
Retail Assistant
Office Works Unlimited
09.2013 - 07.2014
Casual Retail Assistant
Cotton On Group
08.2013 - 12.2013
Bachelor Of Education - Early Childhood Education
Central Queensland University
Year 12 Graduate -
Mirani State High School
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