Microsoft Office Suite
Lauren Pucci
Education And Administration
Belmore
Summary
Dynamic professional with a proven track record at Woolworths Sydney, and Certis Security, excelling in customer service and CRM software. Skilled in identifying risks and enhancing security, demonstrated through strategic planning and advanced technology use. Achieved significant improvements in safety and efficiency, showcasing exceptional account management and vigilance. An effective communicator skilled at developing and implementing academic programs to create high-quality learning environments. Exceptional relationship building skills with a track record for developing meaningful partnerships with major community stakeholders. An articulate public speaker with strong presentation and facilitation abilities.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Woolworths Sydney, NSW
2023.08 - Current
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Created detailed reports for management to track performance and sales.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Comprehensive knowledge and use with Microsoft Office and other data software platforms
Aviation Security Officer
Certis
2022.08 - 2023.10
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Managed incident reports/daily reports and other documents on Excel - assisting TL
Education
Master of Arts - Masters in Education
UNSW
University Of New South Wales 2001.04 -
Bachelor of Arts - Fine Arts
UNSW
University Of New South Wales 2001.04 -
Skills
Leads Prospecting
Account Management
CRM Software
Industry Regulations
Analytical and interpersonal skills
Verbal and written communication
Performance management
Health and Safety training
Leadership initiative
Accomplishments
- Built a relationship with art galleries, investors and buyers to showcase pieces 2021-2023
- Magazine Features for artworks between 2021-2023
- Successful Exhibitions in Sydney, and Melbourne. Commissioned sales and profits . Gaining large clientele.
Software
CRM Software
Xact and SalesForce
Timeline
Insurance Agent
Woolworths Sydney, NSW
2023.08 - Current
Aviation Security Officer
Certis
2022.08 - 2023.10
Master of Arts - Masters in Education
UNSW
2001.04 -
Bachelor of Arts - Fine Arts
UNSW
2001.04 -
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