Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lauren Reardon

Goulburn,NSW

Summary

Adept at streamlining operations and enhancing customer satisfaction, I leveraged my problem-solving abilities and attention to detail at Reardon's Woodshop to optimize administration duties and design processes. My teamwork skills and graphic design expertise contributed to a productive environment, consistently meeting client needs with high-quality outcomes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin Assistant / Junior Bookkeeper position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Designer/CNC and Laser Operator

Reardon's Woodshop (Own Business)
02.2020 - Current


  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the business.
  • Optimized material usage by implementing efficient layout planning strategies during project preparation stages.
  • Troubleshot technical issues related to hardware or software malfunctions during the engraving process.
  • Assisted clients with design recommendations to enhance the final outcome of their engraved products.
  • Handling multiple simultaneous projects while prioritizing tasks effectively to maximize productivity.
  • Put final products together and efficiently organized items and packaging for shipment.
  • Xero (Invoicing) - Sending invoices through Xero.
  • Creating post on social media with the use of Canva.
  • Website upload/ photography / product descriptions.
  • Customer service duties - Answering phone calls/ emails and social media messages.

Administration

Allens Training
04.2015 - 06.2019
  • Maintained detailed records and filing systems, ensuring easy access to vital information.
  • Managed office supply inventory, keeping supplies well-stocked.
  • Handling cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Tracked important information in excel spreadsheets and ran reports.
  • Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Processing First Aid and Whitecard courses.
  • Handling phone calls/emails.
  • Updating client records.

Senior Sandwich Artist

Subway
06.2007 - 05.2016
  • Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
  • Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
  • Streamlined operations by organizing back-of-house storage areas for easy access to necessary supplies during shifts.
  • Reduced food waste by effectively managing inventory and closely monitoring product freshness.
  • Ensured food safety compliance by strictly adhering to sanitation and cleanliness guidelines in all aspects of sandwich preparation and handling.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Beauty Therapist

Australasian Beauty Academy
05.2012 - 12.2013
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Make-up Certicicate in retail makeup and skin care SIB20110.


Optical Dispenser

Specsavers Optometrists
01.2011 - 11.2012
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Performed basic vision testing for new patients.
  • Data Entry (Booking Appointments).
  • Reception duties.
  • Increased customer satisfaction rates with professional phone etiquette and prompt attention to inquiries or concerns.
  • Ensured confidentiality of sensitive information through proper handling of documents, secure storage, and strict adherence to company policies.

Swimming Instructor

Kings Swim School
10.2009 - 03.2010
  • Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
  • Organized and taught swimming lessons to children age 1 to 10 years.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
  • Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
  • Administration duties which included enrollment bookings/cancellations.

Education

High School Certificate -

Goulburn High School
Goulburn, NSW
12.2008

Skills

  • Teamwork skills
  • Xero (Invoicing)
  • Presentation Design
  • Superb eye for detail
  • Multitasking and Organizing
  • Customer Service
  • Attention to Detail
  • Problem-solving abilities
  • Time management abilities
  • Administration and Operations
  • Social Media administration
  • Phone and Email Etiquette

Certification

  • PUAWER004B - Respond to workplace emergencies Training
  • Statement of Attainment

- TAEASS401B Plan assessment activities and processes

- TAEASS402B - Assess Competence

- TAEASS403B - Participate in assessment validation





References

Ms Tracy Fry

Divalls Goulburn

0400430173

Timeline

Designer/CNC and Laser Operator

Reardon's Woodshop (Own Business)
02.2020 - Current

Administration

Allens Training
04.2015 - 06.2019

Beauty Therapist

Australasian Beauty Academy
05.2012 - 12.2013

Optical Dispenser

Specsavers Optometrists
01.2011 - 11.2012

Swimming Instructor

Kings Swim School
10.2009 - 03.2010

Senior Sandwich Artist

Subway
06.2007 - 05.2016

High School Certificate -

Goulburn High School

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