Lauren Redenbach
Sydney,NSW
Summary
Dynamic retail professional with a proven track record at Target, excelling in customer service and inventory control. Recognized for enhancing store performance through strategic merchandising and effective team training. Adept at problem-solving, I consistently improved customer experience and drove sales growth, achieving significant results in a fast-paced environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Target
04.2009 - 09.2019
- Oversaw daily store operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems, enhancing stock accuracy and reducing discrepancies including being a stock take coordinator.
- Analyzed sales reports to identify trends, optimizing product placement and promotions.
- Developed employee schedules, balancing labor costs with customer demand effectively.
- Assisted in budgeting processes, contributing to financial planning and resource allocation strategies.
- Collaborated with senior management on strategic initiatives to drive sales growth and operational efficiency.
- Managed customer service initiatives, resolving issues promptly to enhance satisfaction levels.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Visual Merchandiser
Just Jeans
06.2008 - 12.2008
- I held a full time sales assistant role for two months before I had the opportunity to take on the VM role.
- Monitored and replenished display inventory and restructured according to available stock.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Designed and executed engaging visual displays to enhance customer experience and drive sales.
- Collaborated with management to develop seasonal merchandising strategies aligned with brand identity.
- Trained and mentored junior team members on visual presentation standards and techniques.
- Analyzed store layouts to optimize product placement, maximizing customer flow and accessibility.
Fragrance Sales Assistant
David Jones
02.2004 - 06.2008
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory levels using retail management software to ensure stock availability.
- Collaborated with team members to maintain store presentation and merchandising standards.
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Identified opportunities for upselling products to meet customer needs effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Year 10 High School Certificate -
Pacific Hills Christian School
Dural, NSW12-2002
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Store organization
- Customer relations
Certification
- Cosmetic Consultant Diploma - 2003
- Aramis and Designer Fragrances course -2005
- Clarins professional Training Program- 2006
Timeline
Assistant Store Manager
Target
04.2009 - 09.2019
Visual Merchandiser
Just Jeans
06.2008 - 12.2008
Fragrance Sales Assistant
David Jones
02.2004 - 06.2008
Year 10 High School Certificate -
Pacific Hills Christian School
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