LAUREN REID
Eglinton,WA
Summary
With over ten years in customer service, I am passionate about working in an environment that allows me to display my people, teamwork and management skills while striving to develop these skill sets further. I work best under pressure and I am looking for a new challenge to take on with hard work and enthusiasm. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Petbarn
11.2024 - Current
- Managed day to day operations including opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Stock control on several pallets of inventory per day, reporting discrepancies or claims when required.
- Driving company campaigns and charity through incentivising team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and write-off.
- Maintained good relationships with team members with culture as a priority.
- Cash handling.
Assistant Store Manager
Petbarn
09.2023 - 11.2024
- Managed day to day operations including opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Stock control on several pallets of inventory per day, reporting discrepancies or claims when required.
- Driving company campaigns and charity through incentivising team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and write-off.
- Maintained good relationships with team members with culture as a priority.
- Cash handling.
Assistant Store Manager
Peter Alexander
01.2023 - 09.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Analysing budgets, KPI’s and profit & loss statements
- Running daily morning team meetings to relay expectations for the day, the store budget and individual KPI requirements as well as any correspondence from the company as required.
- Rostering through DayForce.
System Support Officer
Kinatico (Formerly Known As CV Check)
08.2022 - 01.2023
- Provided technical assistance and support to users in the organisation for various software applications.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Software used including Cited, Enable, Enable Validate, Enable Logistics, Microsoft Office, Microsoft Teams.
- Hybrid working.
Disability Employment Consultant
APM
01.2022 - 08.2022
- Assisted clients in developing resumes, cover letters, and other professional documents required for job applications.
- Analysed disability related barriers to employment and developed appropriate solutions.
- Coordinated meetings between employers and job seekers with disabilities.
- Conducted comprehensive assessments of client's skills, abilities, interests, and experience levels to determine optimal job placements.
- Provided ongoing support services including coaching, counseling, job retention assistance, and referrals for additional resources as needed.
- Administration duties.
Assistant Store Manager
Cash Converters
01.2020 - 08.2022
- Adhering to state and national pawn broking laws & acts.
- Analysing budgets, KPI’s and profit & loss statements.
- Communicated relevant information to each department through team meetings, presentations, email correspondence and one on one interactions with staff.
- Running daily morning team meetings to relay expectations for the day, the store budget and individual KPI requirements as well as any correspondence from the company as required.
- Assisting the store manager in quarterly performance reviews with team members.
- Preparing information on store performance into relevant format to assist in communicating this to regional managers and higher up company officials.
- Preparing a daily task sheet for management, identifying urgent and non urgent tasks to best map out the day.
- Organisation of important documents, including but not limited to, employee documentation, health & safety information, archives, contractor files, stock management and invoicing.
- Rostering through Riteq.
Various Titles Held
Cash Converters
05.2017 - 03.2022
- Retail Assistant
- Retail Manager
- Jewellery Assistant
- Webshop/Stock Operator
- Buys & Loans Operator
- Buys & Loans Manager
- Personal Finance Operator
- Manager in Training
Barista
Spring Espresso
10.2016 - 05.2017
Kitchen Hand
Hungry Jacks
01.2013 - 05.2017
Education
Certificate II - Creative Industries
Mindarie Senior College
Mindarie, WA12.2015
High School Diploma -
Mindarie Senior College
Mindarie, WA12.2015
Skills
- Customer Service
- Manage Budgets
- Staff Management
- Strategic Planning
- Goals and Performance
- Time Management
Certification
- Certificate I & II in Creative Industries
- RSA
- Working with Children
- Test & Tag Certified
- Manual Drivers License
- Forklift License
- First Aid Certified
Skills
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, One Note and Teams.
- Experience in rostering, communications and payroll through DayForce, Riteq & Kronos.
Timeline
Assistant Store Manager
Petbarn
11.2024 - Current
Assistant Store Manager
Petbarn
09.2023 - 11.2024
Assistant Store Manager
Peter Alexander
01.2023 - 09.2023
System Support Officer
Kinatico (Formerly Known As CV Check)
08.2022 - 01.2023
Disability Employment Consultant
APM
01.2022 - 08.2022
Assistant Store Manager
Cash Converters
01.2020 - 08.2022
Various Titles Held
Cash Converters
05.2017 - 03.2022
Barista
Spring Espresso
10.2016 - 05.2017
Kitchen Hand
Hungry Jacks
01.2013 - 05.2017
Certificate II - Creative Industries
Mindarie Senior College
High School Diploma -
Mindarie Senior College
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