Summary
Overview
Work History
Education
Skills
Accomplishments
references
Certification
Timeline
Generic

Lauren Richey

Bayswater,VIC

Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in client focused aged care setting. Successfully overseeing budgeting, customer service, compliance, reporting and service delivery. Coordinating admission and discharge of clients. Proven problem solver and excellent communicator. Strong organisational skills, superb understanding of data collection and performance metrics. Focused on staff development leading to high performing teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HomeCare Manager

BASScare
05.2021 - Current
  • Established Home Care Package Program - Initiated registration with Department of Health, completed insurance and compliance registration, liaised with My Aged Care to have BASScare information uploaded to platform.
  • Applied for and granted funding under the Commonwealth Home Support Program (December 2022)
  • Developed and updated policies and procedures, maintaining compliance under Aged Care Quality Standards, Home Care Package guidelines, Clinical Care standards and industry 'Best Practice'.
  • Focused on promotion / marketing of new business unit within local community and optimising networking opportunities.
  • Under went ongoing recruitment, developed a training calendar relevant to staff roles, provided ongoing supervision of team members, staff meetings, promoted professional development opportunities within the organisation. Promoted a safe and healthy work environment and fostered a culture of reporting and open disclosure.
  • Established a culture of continuous improvement within the organisation by encouraging feedback from staff members and consumers and implementing necessary changes based on their input.
  • Streamlined daily operations for increased efficiency by establishing clear staff schedules and task delegation.
  • Developed and monitored program KPI's and program budget.
  • Conducted routine site inspections, identifying areas needing improvement and eliminating hazards posed to staff and consumers.
  • Implemented innovative solutions to improve the quality of the consumers experience: implementation of BASScare App, My Dementia Care Path, Client Management system (TurnPoint).
  • During initial set up in growing phase I managed all aspects of a consumers journey including intake, developing personalised care plans, creating and monitoring consumer budget, service delivery, administrative tasks (Medicare claiming, monthly statement development), ongoing assessment, communication with families or loved ones.
  • Assisted in business development efforts by participating in community outreach events (My Aged Care information sessions, Home Care Package information sessions, Income Tested Fee information sessions).
  • Managed on-call services for staff and consumers. Developed staff rosters, maintained adequate staffing levels at all times while minimising overtime costs.

HomeCare Manager

MannaCare
01.2017 - 05.2021
  • Managing an established Home Care Package program and Dementia Specific respite program (including day respite and short-term overnight) my focus was on streamlining daily operations for increased efficiency.
  • Enhanced team collaboration with a focus on cross promotion within the organisation, providing a seamless journey for the consumer.
  • Held regular staff meetings and created open communication channels, fostering a positive work environment indorsing a culture of reporting and open disclosure.
  • Ensured compliance under relevant guidelines and compliance policies.
  • Liaised with the Aged Care Quality and Safety Commission in relation to complains or Quality reviews of the Home Care Package program.
  • Recruitment, training, supervision of Care Managers, Administrative staff and Direct Care workers.
  • Developed and monitored program budgets and KPI's
  • Initially commenced in the Care Managers role - providing ongoing assessment and care planning of consumers, monitoring consumer budget, developing service request, liaising with rostering staff and external providers, ongoing case management, attending family conferences, assisting with respite / hospital admissions.

Case Manager

VincentCare Victoria
01.2015 - 01.2017
  • Focus on the homeless and substance addition cohort
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Coordinated essential services such as housing, court appearance and charity visits for clients, resulting in improved overall well-being and self-sufficiency.
  • Collaborated with multidisciplinary teams to address client medical needs and formulate tailored support strategies.
  • Completed ongoing assessment and care planning while closing monitoring individual budget.
  • Setting clear and solid boundaries.
  • Maintained accurate documentation and case notes, ensuring compliance with regulations and confidentiality requirements.
  • Liaised with the Aged Care Quality and Safety Commission relating to complaints and quality audits.
  • Volunteered time at homeless services provided by VincentCare.
  • Completed trainings and personal development programs.

Education

Certificate of Completion - Leadership Accelerator Program

ACCPA
Online
11.2022

Advanced Diploma - Case Management

LASA
Chadstone, VIC
01.2013

Skills

    • Team Building
    • Regulatory Compliance
    • Employee Recruitment and Hiring
      • Scheduling and Coordination
      • Adaptability and Flexibility
      • Staff Management

Accomplishments

    Most outstanding employee of the year - 2005

    Advanced Diploma - Community Services Case Management 2013

    First Aid and CPR

references

Sherry-Anne Bailey

Previous General Manager Operations - MannaCare

0484 190 919


Donna Gibellini

Previous Home Care Manager - MannaCare

0433 793 855

Certification

Current Police Check

Current First Aid & CPR

Undergoing NDIS Worker Screening Check

Timeline

HomeCare Manager

BASScare
05.2021 - Current

HomeCare Manager

MannaCare
01.2017 - 05.2021

Case Manager

VincentCare Victoria
01.2015 - 01.2017

Certificate of Completion - Leadership Accelerator Program

ACCPA

Advanced Diploma - Case Management

LASA

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Lauren Richey