Lauren Richter

• Supervised team of 8-15 staff day-to-day operations to meet performance, quality and service expectations.
• Created employee roosters to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Reviewed sales and gross profit report to assess company efficiency.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring & ongoing training to promote positive feedback and engagement.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

During this time period I have worked as a Senior Laser Therapist preforming the following:

• Customized facial and body treatments personalised to each clients needs to achieve desired results.
• Performed advanced skin treatments such Laser hair removal, pigmentation removal, skin needing & advanced skin peels
• Performed consultations for patients before scheduling treatments.
• Admin & reception duties

During this time period I have further established my skills and also grown as a person dealing with a lot more responsibilities.

• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Designed skin, body and hair care packages for individual clients.
• Developed loyal following of clients by providing high-quality services.
• Used social media platforms to promote salon and services.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.