Lauren Rowe
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager on Duty
Kingpin Macarthur
06.2022 - Current
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented strategies to increase sales and profitability.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Guest Services Attendant
Kingpin Macarthur
10.2021 - 06.2022
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Supported front desk operations by efficiently handling phone calls, emails, and walk-in guests.
Crew Team Member
McDonald's
06.2014 - 11.2019
- Stocked shelves to organize aisles in assigned department.
- Operated register to process payments and collect cash payment for order totals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Diploma in Leadership And Management - Management
Australian Careers Business College NSW
Online01.2025
Certificate IV in Business Administration - Business Administration
TAFE NSW
Liverpool06.2020
Certificate III in Retail Operations - Retail Management
Traineeship
Campbelltown, NSW07.2016
Skills
- Staff Training
- Interpersonal Relations
- Schedule oversight
- Staff Management
- Goal Setting
- Employee Coaching and Mentoring
- Task Delegation
- Shift Scheduling
- Performance reviewing
- Complex Problem-Solving
Timeline
Manager on Duty
Kingpin Macarthur
06.2022 - Current
Guest Services Attendant
Kingpin Macarthur
10.2021 - 06.2022
Crew Team Member
McDonald's
06.2014 - 11.2019
Diploma in Leadership And Management - Management
Australian Careers Business College NSW
Certificate IV in Business Administration - Business Administration
TAFE NSW
Certificate III in Retail Operations - Retail Management
Traineeship
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