Lauren Rowe
Sydney,NSW
Summary
Customer-focused leader with over four years of experience in hospitality environments. Demonstrated success in leading teams, enhancing sales performance, and managing daily operations to meet KPIs. Committed to developing talent and delivering exceptional customer experiences as an Assistant Store Manager.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Kingpin Macarthur
10.2021 - Current
- Lead customer first service delivery in a high volume, fast paced environment, ensuring exceptional experiences and strong team engagement.
- Manage daily operations, including team leadership, stock management, store presentation, loss prevention, and promotional execution.
- Drive performance against KPIs by setting clear expectations, coaching team members, and maintaining operational standards.
- Take a hands-on approach to leadership, actively supporting the team during peak trade periods.
- Communicate clearly and confidently with team members and leadership to ensure smooth operations and consistent standards.
- Support sales performance by executing engaging prize store displays, maintaining stock availability, and leading the floor to enhance customer experience.
Crew Member
McDonalds
06.2014 - 11.2019
- Delivered high-quality customer service in a fast-paced, high-volume environment.
- Operated POS system and handled cash accurately and efficiently.
- Worked collaboratively as part of a large team to meet service time and quality targets.
- Followed food safety, hygiene, and operational procedures consistently.
- Supported new team members by sharing knowledge of processes and service standards.
Education
Certificate IV - Business Administration
TAFE NSW
NSW01.2020
High School -
Ambarvale High School
01.2017
Certificate III - Retail Operations
01.2017
Skills
- Leadership and team management
- Conflict resolution
- Mentoring and training
- Operations management
- Inventory control
- Point of sale management
- Cash handling and reporting
- Customer service and engagement
- Problem solving and relationship building
- Visual merchandising
- Display planning and execution
- Organizational maintenance
- Fast-paced retail operations
- Sales performance and KPI achievement
References
Jake Langler, previous employer, 0431980187
Timeline
Manager on Duty
Kingpin Macarthur
10.2021 - Current
Crew Member
McDonalds
06.2014 - 11.2019
Certificate IV - Business Administration
TAFE NSW
High School -
Ambarvale High School