Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
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Lauren Scicluna

Officer

Summary

Detail-oriented and highly motivated administrative professional with extensive experience in healthcare, customer service, and clerical support. Expertise in managing patient admissions, scheduling, data entry, and collaborating with multidisciplinary teams to enhance operational efficiency. Strong communication and organizational skills, combined with a commitment to accuracy, confidentiality, and delivering exceptional patient-centered service. Proven ability to thrive in fast-paced environments while maintaining professionalism and efficiency, ensuring seamless administrative processes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service/Admissions Clerk

Casey Hospital – Monash Health
10.2014 - Current
  • Greet and assist patients and visitors, providing clear directions and information.
  • Accurately register, admit, transfer, and discharge patients while maintaining confidential records.
  • Handle patient inquiries, incoming calls, and written requests from internal and external stakeholders.
  • Facilitate timely and confidential transfer of medical records and health information.
  • Perform data auditing and correction to ensure record accuracy.
  • Provide clerical support to medical, nursing, surgical, and allied health teams.

Maternity Bookings Clerk

Casey & Dandenong Hospital – Monash Health
11.2021 - 04.2024
  • Coordinate and schedule elective Caesarean procedures, ensuring timely and efficient patient bookings.
  • Maintain and manage waitlists in iPM, ensuring data integrity and compliance with DHHS Elective Surgery Access Policy.
  • Book procedures in EMR and communicate essential details to patients regarding their admission.
  • Act as the first point of contact for maternity bookings, providing professional and courteous assistance.
  • Collaborate with midwives, nurses, and obstetric teams to facilitate seamless patient experiences.
  • Perform clerical support functions such as records management, correspondence sorting, and appointment coordination.
  • Uphold Monash Health’s iCARE values by ensuring excellence in patient care and administrative services.

National Switchboard Operator

Department of Defence – Robertson Barracks
03.2009 - 07.2010
  • Managed high-volume inbound calls, directing inquiries efficiently to appropriate departments.
  • Maintained knowledge of Defence acronyms and rank structures to assist callers effectively.
  • Provided professional customer service, responding to inquiries with confidentiality and discretion.

Insurance Consultant & Trainee Supervisor

RACV Insurance and Roadside Assistance
05.2006 - 12.2008
  • Handled inbound customer inquiries related to insurance policies and roadside assistance memberships.
  • Processed amendments and resolved customer complaints with a focus on service excellence.
  • Supervised and trained new employees to ensure high standards of customer support.

Conveyancer

Sargeants Bayside Conveyancing
07.2004 - 05.2006
  • Managed property title searches, government and local authority inquiries, and contract condition fulfillment.
  • Facilitated smooth property settlements by liaising with financial institutions and preparing settlement statements.
  • Ensured accuracy in document preparation and compliance with legal requirements.

Manager

McDonald's Restaurant
10.2000 - 07.2004
  • Supervised and trained employees, ensuring compliance with workplace safety and hygiene standards.
  • Managed stock ordering, cash handling, and overall restaurant operations.
  • Provided exceptional customer service and resolved complaints efficiently.

Education

High School Diploma -

Mentone Girls Secondary College

Skills

  • Patient admissions and medical administration
  • Data entry and records management
  • Customer service and patient liaison
  • Scheduling and coordination
  • High-volume call handling
  • Strong written and verbal communication
  • Microsoft Office Suite (Word, Outlook)
  • Hospital systems: iPM, EMR, Symphony
  • Confidentiality and compliance (DHHS policies)
  • Team collaboration and problem-solving

Certification

  • Certificate III in Customer Contact (RACV)
  • Workplace First Aid (McDonald’s)
  • Fire Prevention and Protection (McDonald’s)
  • Basic Shift Management (McDonald’s)

Timeline

Maternity Bookings Clerk

Casey & Dandenong Hospital – Monash Health
11.2021 - 04.2024

Customer Service/Admissions Clerk

Casey Hospital – Monash Health
10.2014 - Current

National Switchboard Operator

Department of Defence – Robertson Barracks
03.2009 - 07.2010

Insurance Consultant & Trainee Supervisor

RACV Insurance and Roadside Assistance
05.2006 - 12.2008

Conveyancer

Sargeants Bayside Conveyancing
07.2004 - 05.2006

Manager

McDonald's Restaurant
10.2000 - 07.2004

High School Diploma -

Mentone Girls Secondary College

Additional Information

  • Strong ability to adapt to fast-paced and high-pressure environments.
  • Committed to continuous learning and professional development.
  • Excellent attention to detail and ability to prioritize tasks efficiently.
Lauren Scicluna