Lauren Scott
Bahrs Scrub,QLD
Summary
Proven leader with extensive experience at SUBWAY® Restaurants, adept in customer service and staff management. Skillfully increased staff productivity and customer satisfaction through effective scheduling and high-quality food preparation. Excels in team collaboration and organization, ensuring successful catering events and store operations.
Overview
7
7
years of professional experience
Work History
Catering Manager
SUBWAY®Restaurants
05.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed high-quality food preparation and presentation, ensuring consistent customer satisfaction.
- Coordinated staff, Stock ordering and Food preparation.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods and catering shifts.
- Planned, prepared and operated catering order days to ensure smooth operation providing customers with complete and successful catering events.
Store Manager
SUBWAY®Restaurants
06.2019 - 05.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Sandwhich Artist
SUBWAY®Restaurants
11.2017 - 06.2019
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
Education
Bachelors of Business - Human Resources And Management
Griffith University
Nathan, QLD11.2025
Diploma - Child Youth And Family Intervention
TAFE Queensland
Loganlea, QLD11.2019
Skills
- Leading and Managing Staff
- Customer Service
- Working in a Team
- High Organisation Skills
References
Chris Pietrobon (Franchisee) M: 0421586194
David Gonzalez (Area Manager) M: 0431425540
Timeline
Catering Manager
SUBWAY®Restaurants
05.2021 - Current
Store Manager
SUBWAY®Restaurants
06.2019 - 05.2021
Senior Sandwhich Artist
SUBWAY®Restaurants
11.2017 - 06.2019
Bachelors of Business - Human Resources And Management
Griffith University
Diploma - Child Youth And Family Intervention
TAFE Queensland
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