LAUREN SEVERINO

• Achieved consistent success in exceeding quarterly sales targets through dedicated prospecting activities and strategic account management practices.
• Launched successful promotional campaigns that generated significant increases in revenue from month 2 or starting role.
• Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
• Provided coaching and mentorship to junior team members, fostering a culture of continuous learning and development.
• Developed a deep understanding of the Private Lending market including the treasury and funding aspect.
• Was promoted within 4 months of starting role to coach, lead and mentor the BDM team.

Achievements- Was the highest writing BDM for the quarter ever within 6 months of starting my role

• Be responsible for maintaining existing relationships and growing new connections across the business with brokers and aggregators
• Develop trusted relationships with internal stakeholders, working closely with Business Leaders, Third Party introducers and Aggregators to maximize performance and business growth
• Uphold a strong understanding of my portfolio ensuring professional behaviour and compliance across all leads and mitigating any risk associated with new connections
• Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
• Perform training from basic knowledge to complex credit scenarios due to extensive background
• Lead, coach, develop and mentor team members as they start
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Achievements- Was always over 100% of target whilst at Bluestone.

Completed State Manager relief throughout my tenure and mentored all new BDMs in my region for their first 6 months in the role.

• Motivate and mentor a regional team of 97 Aussie Brokers to achieve key targets and goals for their own individual businesses
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• This role ensures regulatory and individual compliance across the brokers and provides tailored coaching, guidance and feedback to continually develop the skill level of Aussie Brokers in the team
• Working regularly on an individual basis with Brokers to ensure that they are achieving their business objectives and coaching in areas that they need assistance
• Managing the communication, assets, projects and staffing of the Region to provide a cost effective operation
• Maximising profitability and Developing and fostering positive working relationships with external bodies
• Lead, coach, develop and mentor individuals in a business environment
• Recruiting, retaining a leading team
• Extensive knowledge of residential lending products, including home & personal loans and appropriate legislation including the privacy act and the credit code.

Achievements- Grew the team from 30 initially to 97 upon departing. I had the top performing Region in the country for 2 years straight across all metrics.

• Manage and deliver the Branch Profit and Loss
• Leading and coaching a high performing team of leaders and specialists
• Developing and delivering on a business and marketing plan for the local area
• Building a positive high profile in the local community
• Lead and operate the business to deliver profit expectations through the achievement of revenue, expense, employee and customer advocacy targets
• Conduct regular performance feedback and development conversations
• Manage the Bank team to achieve sales, referral and growth targets
• Implement and drive a service culture that consistently drives a superior customer experience
• Accountable for effective operations of the branch, including cash management, transaction processing and OH&S
• Accountable for Operational Risk and Compliance
• Ensure direct reports and trained and accredited for their roles.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.

Achievements- Took the branch from 2nd last to 2nd in the Region within 6 months. Had the highest NPS in State.