Brandon Quin
WINDSOR,VIC
Summary
A seasoned and results-driven Senior Business Analyst with a proven track record in Business Excellence, I am eager to bring my extensive expertise to my next role. Recognised for my proficiency in requirements elicitation, process optimization, and transformative project management, I am committed to enhancing operational efficiency and fostering business growth. I have extensive experience in Strategic Requirements Elicitation, Business Development Support, Change Management Leadership, Operational Excellence, Systems and Process Enhancement Relationship Building. These objectives and achievements underscore my commitment to driving business excellence through strategic analysis, effective change management, and continuous improvement initiatives.
A perceptive Senior Business Analyst with over 10 years driving successful business processes for various companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
24
24
years of professional experience
Work History
Senior Business Analyst – Business Excellence
Dye & Durham
02.2016 - Current
- Requirements elicitation, including end-to-end review & analysis of in-scope business areas and/or processes & systems
- Documenting as is processes, issues, and root causes
- Supporting Business Development by presenting SAIG systems, take on models, operational process and assisting with project / tender responses and acquisitions
- Cost to serve analysis for existing and potential new business take on
- Change management both to internal operations & stakeholders and externally to Clients
- Implementing small to medium new Client take-on or changes to existing clients
- Project as well as operational support
- Attend regular national operations cohort or change & Communication meetings
- Operating Systems review and improvements, as well as process review, modification, and implementation
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Coaching and mentoring new team members
- Supporting and referring to BCP Risk & Compliance as well as Quality Management System Teams
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes.
WorkFlow Solutions Manager – Operational Excellence
Dye & Durham
10.2013 - 02.2016
- Deliver workflow solutions to internal enterprise-wide departments
- Solution design & delivery around project management processes, business analysis / requirements / solution analysis, also in the technical design, build and release of workflow management software (TotalAgility)
- Business stakeholder engagement to understand and document current business processes & problems
- Understand, interpret, and document project scope, objectives, benefits, and risks
- Identify, analyse, interpret, and document business requirements, functional and non-functional requirements
- Project-manage both small and medium initiatives
- Develop, coordinate, and deliver user training
- Scope, coordinate and perform testing as required
- Prepares process, procedure and policy user documentation as required
- Provide status and management reports as required
- Participate in the identification, application, integration, and implementation of information technologies
- Requirements elicitation, including review & analysis of in-scope business areas, processes & systems
- Documenting as is processes, issues, and root causes
- Supporting Business Development by presenting SAIG systems, take on models, operational process and assisting with project / tender responses and acquisitions
- Cost to serve analysis for existing and potential new business take on
- Change management both to internal operations & stakeholders and externally to Clients
- Implementing small to medium new Client take-on or changes to existing clients
- Project as well as operational support
- Ad-hoc and regular reporting to State & National Managers regarding volumes, trends, issues, and SLAs
- Attend regular national operations meetings or teleconferences & Client quality & service delivery meetings
- Operating systems review and improvements, as well as process review, modification, and implementation
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes.
Relationship Manager – Mortgage Services
Dye & Durham
05.2013 - 10.2013
- Account planning and contract & business relationship management, including quality of service delivery
- Attending national operations meetings and Client governance meetings at various stakeholder hierarchies
- Monthly and yearly SLA and contractual reporting
- Contractual pricing and compliance management
- Incident management and reporting
- Ad-hoc and regular reporting to state & national operations Managers regarding volumes, problems, and SLAs
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes
- Client Escalation Matrix management, facilitating ongoing maintenance and update to national operations
- Collaborating with and supporting all team Relationship Managers and covering Accounts in periods of leave.
Business Systems and Process Coordinator
Dye & Durham
04.2010 - 05.2013
- Identify, analyse, interpret, and document business requirements, functional and non-functional requirements
- Change management both to internal operations & stakeholders and externally to Clients
- Attending national operations meetings and governance meetings at various stakeholder hierarchies
- Operating systems review and improvements, as well as process review, modification, and implementation
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes.
Technical Business Analyst – Technology
Dye & Durham
11.2012 - 04.2013
- Business Requirements Elicitation
- Technical requirements elicitation producing System Requirement Specification documentation
- Creating clear, detailed, and unambiguous JIRA development or defect tickets modelled on User Stories
- Defect and Enhancement Triage as well as assisting in prioritisation
- Participating in estimation and grooming sessions with developers, testers, and product owners
- Supporting project delivery through consultation on requirements validation and solution design
- Support and provide consultancy with product owners.
Manager Banking & Finance QLD
Dye & Durham
01.2009 - 04.2010
- Managing 2 Team Leaders & team of 20+, including performance management, reviews, coaching and training
- Ad-hoc and regular reporting to State & National Managers regarding volumes, problems, and SLAs
- Attend regular National Operations meetings or teleconferences & Client quality & service delivery meetings
- Actively participated and completed projects as part of the National & State Operations Teams
- Operating Systems review and improvements, as well as process review, modification, and implementation
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes
- Quality assurance and checking of the Team’s work outputs, including risk management.
Settlements Manager
Dye & Durham
10.2008 - 01.2009
- Manage settlement staff: 11 direct reports including performance management, reviews, coaching & training
- Program & allocate settlement runs, ensure deliveries, collections and banking completed achieving SLAs
- Manage & service in-house counter settlements & ensure all State settlements completed/failed accordingly
- Actively participated and completed projects as part of the National & State Operations Teams
- Ad-hoc and regular reporting to Banking & Finance & State Manager regarding volumes, problems, and SLAs
- Quality assurance and checking of the Team’s work outputs, including risk management
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes.
Supervisor – Releases & Consents Team
Cooper Grace Ward Lawyers
01.2007 - 10.2008
- Managing a team of 6 people, including performance management, reviews, coaching and training
- Ad-hoc and regular reporting to management regarding file types, volumes, problems, and results
- Quality assurance and checking of the team’s work outputs, including risk management
- Database management and system improvements, as well as process review and modification
- Establish, foster, and support relationships with both internal and external Clients and Service Providers
- Manage document precedents and work with technology team on required roll-out or changes
- Adapt and modify processes, systems, and documentation with contractual, legislative & regulatory changes.
Loans Processing Officer / Paralegal
Cooper Grace Ward Lawyers
02.2004 - 01.2007
- Conducting Title and Property Searches, obtaining Security Packets and Lender approvals
- Preparation of Discharge documentation, including Company Charges, Caveats and Consent documents
- Data Entry, processing, and creation of files, and arranging execution of documentation
- Obtaining and provision of payout figures, including liaising with Borrowers, Banks, or Solicitors
- Conducting in-house settlements, or co-ordinating Agents for interstate and regional settlements
- Lodgements, with exposure to collateral, multijurisdictional and up-stamping
- Attending and executing advance settlements.
Loans Verifications Officer
National Australia Bank Limited
01.2003 - 01.2004
- Receiving and entering each day’s loans and deals including capturing statistical information for reporting
- Conduct Title Searches, along with existing lending, accounts, and services checks
- Ordering of existing files or creating new files and their Security Packets as required
- Various account and customer record maintenance and checklist sign-off
- Vetting and validating income, assets and liabilities for loan and restructure applications received
- Taking calls from Home Loan Officers or Mobile Lenders regarding applications and liaising with Borrowers
- Confirming Lenders Mortgage Insurance approvals.
Customer Service Officer
Citibank Pty Limited
01.2000 - 01.2003
- Answering and servicing calls and requests varying from enquiries, problems, tasks, or complaints
- Performing account & customer maintenance and scheduling job requests as required to internal workgroups
- Providing accurate information and effective solutions to resolve conflict and answer enquires
- Assist the team including being a subject matter expert to assist the Team Leader & centre
- Administered the Team’s compliance errors report, including coaching staff with reducing their individual errors and improving their awareness of and compliance to Policy and Procedures
- Provided process and system suggestions or enhancements and developed synergies between Teams
- Participated in testing and further development of our IVR & front-end operating systems for various projects.
Education
Bachelor of Science - Major in Biological SciencesMajor in Climatology
Griffith University, NATHAN, QLD & University of Southern Queensland, TOOWOOMBA, QLD
Flight Training Australia, ARCHERFIELD, QLD
Moranbah State High School
MORANBAH, QLD01.1998
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Visio
- Microsoft SharePoint
- SQL Server Management Studio
- NET Web Databases
- Microsoft Access
- Internet (Usage / Browsing)
- Internal & External Extranets
- Promapp
- LeanKit Kanban board
- Enlighten
- Convert - Loans Processing System
- Elite & Adobe WorkFlow - Practice Management System
Training
- Impact Leadership – Proteus Leadership, 04/2009
- Project Management Fundamentals – PM-Partners group, 01/2011
- Introduction to SQL – Software Education, 11/2012
- Business Analysis in Practice – PM-Partners group, 12/2013
- Flex (Afterburner), 11/2020
- Leading Into The Future –Lysander, 05/2022
Timeline
Senior Business Analyst – Business Excellence
Dye & Durham
02.2016 - Current
WorkFlow Solutions Manager – Operational Excellence
Dye & Durham
10.2013 - 02.2016
Relationship Manager – Mortgage Services
Dye & Durham
05.2013 - 10.2013
Technical Business Analyst – Technology
Dye & Durham
11.2012 - 04.2013
Business Systems and Process Coordinator
Dye & Durham
04.2010 - 05.2013
Manager Banking & Finance QLD
Dye & Durham
01.2009 - 04.2010
Settlements Manager
Dye & Durham
10.2008 - 01.2009
Supervisor – Releases & Consents Team
Cooper Grace Ward Lawyers
01.2007 - 10.2008
Loans Processing Officer / Paralegal
Cooper Grace Ward Lawyers
02.2004 - 01.2007
Loans Verifications Officer
National Australia Bank Limited
01.2003 - 01.2004
Customer Service Officer
Citibank Pty Limited
01.2000 - 01.2003
Bachelor of Science - Major in Biological SciencesMajor in Climatology
Griffith University, NATHAN, QLD & University of Southern Queensland, TOOWOOMBA, QLD
Flight Training Australia, ARCHERFIELD, QLD
Moranbah State High School
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