Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Sherman

Hobart

Summary

Equipped with good problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to a team environment and produce positive results. Ready to handle new challenges and gain new skills or further develop existing ones. Can manage multiple tasks to meet deadlines under pressure.

Overview

12
12
years of professional experience

Work History

Digital Marketing Coordinator

Clennett's Mitre 10
07.2022 - Current
  • Supports the Marketing Manager to plan and implement marketing strategies to improve online presence.
  • Uses Adobe Creative Suite to design promotional materials for in-store and online use, and events.
  • Tracks user demographics and activity across social media and digital platforms.
  • Reports on user activity and spending, campaign statistics, monthly targets and LAM activities.
  • Communicates effectively with managers and the store network to keep staff informed of events and promotional activities.
  • Monitors and manages online enquiries and directs them to appropriate channels.
  • Manages and orders relevant marketing materials.
  • Promotes and maintains relationships with clients and suppliers.

Duty Manager

Clennett's Mitre 10
03.2017 - 07.2022
  • Assisted in the training of new staff, ensuring workplace policies and procedures are adhered to.
  • Oversaw and supported staff to complete daily tasks, and provided guidance when faced with issues.
  • Handled customer feedback and complaints in a friendly and professional manner, and making sure that corrective action was taken.
  • Reported incidents and any policy violations to the Retail Manager.
  • Followed security procedures when opening and closing the store to ensure safety to staff, customers, and the business.
  • Conducted daily counts of the safe, ensuring it was balanced, along with the tills, and reporting any discrepancies to the Accounts team.

Casual Retail Assistant

Clennett's Mitre10
05.2013 - 07.2022
  • Processed transactions and orders efficiently, and balanced cash registers at the end of the day.
  • Replenished stock, conducted routine checks of negative stock levels, tidies and organised shelves to improve shopping experience.
  • Maintained tidy and organized store environment to comply with cleanliness and safety standards.
  • Engaged with customers in person and on the phone, identifying their needs and offering product recommendations as required, and assisting with general enquiries.
  • Assisted in training new employees, making sure they were aware of relevant procedures and policies.
  • Worked efficiently with a team to complete tasks in a professional and timely manner.

Education

Bachelor of Media - Screen Production

University of Tasmania
TAS
11-2021

Skills

  • Digital marketing
  • Adobe Creative Suite
  • Social media management
  • Report preparation
  • Problem solving
  • Effective written and verbal communication
  • Adaptability
  • Maintains professionalism under pressure
  • Meets deadlines

Timeline

Digital Marketing Coordinator

Clennett's Mitre 10
07.2022 - Current

Duty Manager

Clennett's Mitre 10
03.2017 - 07.2022

Casual Retail Assistant

Clennett's Mitre10
05.2013 - 07.2022

Bachelor of Media - Screen Production

University of Tasmania

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Lauren Sherman