Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Siciliano

Berwick,Vic

Summary

Result-driven Financial Administration with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Highly-motivated Practice Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centred, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimisation and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

6
6
years of professional experience

Work History

Financial Services Administrator

State Trustees
01.2023 - Current
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favourable investment opportunities to meet established financial goals.
  • Managed client financial portfolios to minimize risk and optimise returns.
  • Prepared detailed financial reports to monitor and assess portfolio performance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Completed clerical and data entry tasks to optimise financial procedures.
  • Reconciled accounts and investigated variances.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Dental Practice Manager

Cranbourne Family Dental
07.2020 - 12.2022
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Supervised and led team of dental hygienists and support staff.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Retail Assistant

Anaconda
01.2018 - 02.2020
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Diploma - Emergency Care Attendance

Australian Paramedical College
Melbourne, VIC
03.2024

Skills

  • High Net Worth Individuals Marketing
  • Internal Controls and Reporting Systems
  • Administrative Support
  • Financial Services
  • Cash Handling
  • Online Systems
  • Delinquency Notifications
  • Government Standards
  • Operational Efficiency
  • Patient Charting
  • Clerical Support
  • Budget Management
  • Microsoft Office
  • Plexis Software Plexis POS
  • Managing Databases
  • Training Junior Team Members

Timeline

Financial Services Administrator

State Trustees
01.2023 - Current

Dental Practice Manager

Cranbourne Family Dental
07.2020 - 12.2022

Retail Assistant

Anaconda
01.2018 - 02.2020

Diploma - Emergency Care Attendance

Australian Paramedical College
Lauren Siciliano