Summary
Overview
Work History
Education
Skills
Workshops Training
References
Timeline
Volunteer

LAUREN SIMPSON

Wanneroo,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal care position. Ready to help team achieve company goals after my daughter has now commenced full time school.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

integrity staffing
02.2022 - 02.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

PA/Administrative Support

Dept. Mines, Industry Regulations and Safety
07.2018 - 05.2019
  • High volume minute taking, approximately eight meetings a fortnight; PA Support to CFO and GM of Finance; Admin support to Financial Branch; Coordinating of training for Executive Staff.

Office Manager

iCetana Pty Ltd
08.2017 - 05.2018
  • Provide administrative support across the organisation, as required, particularly to CEO, including minutes for Board Meetings; Coordinate all company travel requirements including: flights, accommodation, hire car bookings and relevant Visas; Coordinate all HR processes and systems with external HR consultant firm, including: Performance management, recruitment, training and development.

Project Officer

Dept. of Communities (HA)
01.2017 - 08.2017
  • Liaising and consulting with government agencies, industry, non-government organisations, support providers and other key stakeholders on issues relating to community housing initiatives and programs to progress project priorities; Maintaining awareness of new developments in community housing needs and initiatives; Researching changes in requirements for new and existing community housing needs; Assisting in the development and forecasting of the Transitional Housing budget; Participated in the planning, tendering and implementation of the East Kimberley Transitional Housing Program; Analysing the data provided by support providers to compile Quarterly Reports for the East and West Kimberley Transitional Housing Programs for dissemination to Boards, Senior Management and the Executive.

Business Support Officer

Dept. of Communities (HA)
11.2015 - 01.2017
  • Facilitating meetings and organising meeting rooms; Minute taking for internal and external meetings as well as coordinating conference calls; Liaising with Applications for the Transitional Housing Programs; Undertaking internal audits; Coordinator of applicable ministerial openings, participant and stakeholder information sessions in the Metro and Regional areas of WA; Mentoring of staff from Public Sector Commission; and Loading/maintaining properties and assets into the departmental databases.

Senior Administrative Officer

Department Of Health (State Forensic Mental Health Service - Mental Health Court)
02.2014 - 08.2015
  • Accountable for processing all referrals from the Magistrate made to the Multidisciplinary Team; Admitting and discharging of patients to the Start Mental Health Court Team; Collating and drafting of regular reports and presentations on service activity and outcomes, for presentation to management, stakeholders, forums and meetings; Arranging and maintaining the schedule of appointments, meetings and other commitments for the Director and the multidisciplinary team
  • Facilitating Clinical Governance Committee Meetings, Senior Staff Member Meetings, Clinical Review Meetings and Systems and Policy Meetings; Participating in quality improvement and internal audit activities; Purchasing for all staff using Government approved financial systems; Maintaining accurate and concise records for dissemination to the Magistrate, Clinical Team and Legal Team; and Supporting the Clinical Staff with the admittance of patients to Hospitals under the Mental Health Act.

Administrative Officer

Dept. of Health (FSH)
12.2014 - 02.2015
  • Drafting of clinical assessments; Coordinating meetings for Nurse Unit Managers and Directors; Minute taking; and Generating rosters.

Care Assistant

Luke Harvey Personal
02.2010 - 02.2014
  • This role was a voluntary and paid position caring on behalf of my cousin back in the UK who has cerebal palsy.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained entire family's schedule and organized events.
  • Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
  • Assisted with daily living activities, running errands, and household chores.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Deputy Operations Manager/ Reception Team Leader/ Medical Secretary

Brunel Medical Practice, UK
05.2010 - 11.2013
  • Deputy Operations Manager Duties: Ensuring clinical systems were used appropriately; Performing system audits; and Providing training to staff of all systems, practice and policy procedures
  • Reception Team Leader Duties: Managing a reception team of 12 over three sites; Actioning complaints; Arranging rosters for reception staff; and Delegating jobs, i.e
  • Scanning, filing
  • Medical Secretary Duties: Responsible for GP audio-typing, arranging clinics, setting up secondary care referrals for patients, answering the phone, assisting with GP and Nurses clinical paperwork; Working as part of an administration team with four other secretaries; Using all Microsoft Office Software and Tools and NHS (Healthcare) email system; Assisting patients with enquiries; Understanding the discretion and importance of strict confidentiality; Communicating effectively with consultants and other medical professionals.

Education

OCR/RSA Level 3 Advanced Diploma in PA/Secretarial/Admin -

Lewis Secretarial & Computer College

NVQ Level 2 in Health & Social Care -

South Devon College
01.2008

Completed Year 12 -

Paignton Community and Sports College
01.2007

Skills

  • Time Management
  • Multitasking and Organization
  • Customer Service
  • Strong Work Ethic
  • Strong Communication Skills
  • Creative Thinking Capacity
  • Strong Problem Solver
  • Attention to Detail
  • Time management expertise
  • Dedicated Team Player
  • Appointment Scheduling
  • Exceptional organization
  • Detail-oriented mindset
  • Valid Driver's License
  • Commitment to quality and service
  • Administrative Support
  • Professional and mature
  • Resourceful
  • Discretion and Confidentiality
  • Filing and data archiving
  • Microsoft Office proficiency
  • Expense Management
  • Calendar Management Proficiency
  • Travel Coordination
  • Travel Arrangements
  • Calendar Management
  • Office Supply Management
  • Vendor Relationship Management
  • Spreadsheet Management
  • Housekeeping
  • Operations Support
  • Training staff

Workshops Training

  • PowerPoint and Excel - 2017
  • Key Performance Indicator workshop - 2017
  • Contract Management Awareness - 2016
  • Ministerial Writing - 2016
  • Conducting Tender Evaluations - 2016
  • Aboriginal Cultural Awareness - 2016

References

  • Joanne Turton, Senior Program Coordinator, Dept. of Communities, 6318 8397, Joanne.Turton@communities.wa.gov.au
  • Ralph De Giorgio, CFO, Dept. of Mines, Industry Regulations and Safety, Ralph.degiorgio@DMIRS.wa.gov.au

Timeline

Administrative Assistant

integrity staffing
02.2022 - 02.2024

PA/Administrative Support

Dept. Mines, Industry Regulations and Safety
07.2018 - 05.2019

Office Manager

iCetana Pty Ltd
08.2017 - 05.2018

Project Officer

Dept. of Communities (HA)
01.2017 - 08.2017

Business Support Officer

Dept. of Communities (HA)
11.2015 - 01.2017

Administrative Officer

Dept. of Health (FSH)
12.2014 - 02.2015

Senior Administrative Officer

Department Of Health (State Forensic Mental Health Service - Mental Health Court)
02.2014 - 08.2015

Deputy Operations Manager/ Reception Team Leader/ Medical Secretary

Brunel Medical Practice, UK
05.2010 - 11.2013

Care Assistant

Luke Harvey Personal
02.2010 - 02.2014

OCR/RSA Level 3 Advanced Diploma in PA/Secretarial/Admin -

Lewis Secretarial & Computer College

NVQ Level 2 in Health & Social Care -

South Devon College

Completed Year 12 -

Paignton Community and Sports College

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