Lauren Slick

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with daily living activities, running errands, and household chores.
• Monitored clients' overall health and well-being and noted significant changes.

• Managed high volumes of transactions accurately under tight deadlines, ensuring client satisfaction while maintaining operational efficiency.
• Assisted customers with account management tasks, resulting in improved financial health and goal achievement.
• Handled sensitive customer data with discretion, adhering to privacy regulations and fostering trust among clientele.
• Streamlined banking processes for increased efficiency and accuracy through regular audits and compliance checks.
• Educated customers on features and benefits of banking products and services.
• Balanced teller drawers and ATM cash.
• Opened, closed, and updated accounts for customers.
• Completed thorough assessments for customers applying for personal loans.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Demonstrated flexibility by adapting to various roles within the retail environment as needed.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Managed cash register operations to ensure accurate financial transactions.
• Met customer needs through polite, friendly and attentive service.

Completed traineeship onsite with ANZ under the guidance of AFL Sportsready coaches and also branch manager and staff at the ANZ branch.

Upon completion I gained a Certificate 4 in Financial Services and also employment within ANZ itself. I was also nomianted for Trainee of the year.